SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really helpful for someone just getting into the healthy eating space. everything is laid out in easy steps. i don’t have to guess what’s good anymore, and the wellness fuel checklist is super handy.
Helpful guides, wish for more variety.
No more confusion, just healthier choices :)
Love this bundle! It's really helped me get on track with my healthy eating. The guides are simple and easy to understand, no jargon or anything confusing.
Just got this bundle and I'm impressed! The guides are so straightforward and easy to understand, it's perfect for a newbie like me.👍
I've always struggled with knowing what foods are best for energy and overall well-being. This guide is awesome because it highlights all of that in an easy-to-follow checklist!
I'm a busy professional and these resources save me so much time. Highly recommend!
I love how everything is in one place and simple to understand. Perfect for beginners wanting to eat healthier!
This bundle literally has everything you need for a healthier lifestyle😍
Love the simplicity of this bundle. It's like having a personal nutritionist without all the jargon!
Simple, effective, but could add more recipes.
The eBook is filled with practical tips and strategies. 👍
All about actionable steps you can easily integrate into your daily routine.
if you're trying to eat better but have no idea where to begin, this collection is a good starting point. the guides gave me clear direction, and the feel-good eating checklist helps me stay energized throughout the day!
A practical guide indeed.
total wellness game plan!
I've been trying to eat healthier but kept getting overwhelmed by all the information out there. This bundle simplifies everything, making my journey much easier.
Loved how it focuses on sustainable healthy dieting not quick fixes.
the wellness fuel checklist helps me stock up my kitchen right👌
The 'Eat Smarter, Live Better' ebook has been a lifesaver! So many practical tips that have helped me make smarter food choices.
Packed with useful information without being too complicated - it’s great!
If you're looking to save time trying to figure out how to eat healthier, then look no further. Everything you need is right here in one convenient digital package!
better eating habits, here I come!
Eat Smarter, Live Better eBook has great tips that are easily adaptable no matter your lifestyle. A must-have for anyone looking to eat healthier!
this bundle is super comprehensive yet easy to understand. perfect for beginners like me.