SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These warm meals are exactly what I need during cold days. ❄️🥘
i highly recommend getting your hands on this if you want an array of tasty warming dishes at your disposal – minimal fuss involved too which makes life so much easier!
I loved how simple the crockpot stews were, though a few dessert recipes felt a bit similar in flavor profiles.
From planning to prepping to finally enjoying the meal - this bundle has made every step of my winter cooking an absolute joy! It's practical yet indulgent, simple yet flavorful. Highly recommended if you're looking for ways to make your winter meals special.
sweet desserts warmed my heart.
The checklist helps stay organized during meal prep. So practical!
Tried the spiced cake recipe last night...delicious!
This bundle definitely made cold evenings more enjoyable in our house. The cinnamon rolls and slow cooker beef stew were standouts. I did find myself wanting a few more photos of the finished dishes, but overall it’s a very helpful resource.
I'm a beginner cook, but this pack made winter cooking simple and fun!
Helpful checklist, recipes felt somewhat repetitive.
I've been using this bundle non-stop since I got it, really ups my cooking game!
i've always loved the idea of slow-cooked stews that fill my home with comforting aromas, but never knew where to start. this bundle made it so easy! now i have delicious, hearty dishes ready at the end of a long day without any fuss or stress 😊
I was initially worried that some recipes might be too complex but boy was i wrong! every single one has been simple yet tasty which makes cooking such an enjoyable experience 👍
The meal-prepping tips are really helpful! More organized now.
Stews were fantastic, desserts slightly too sweet for me.
The stews are just perfect for cold nights, so hearty.
Makes winter cooking easy peasy, highly recommend it.
dinner planning: simplified and tasty!
I've been using this pack for a week now and I must say, it's definitely enhanced my winter cooking experience. The meals are not just delicious but also warm and cozy, perfect to beat the cold weather blues!
Saved so much time with these meals, they're easy and tasty - win-win!
this bundle is truly a treasure for cold days. i've tried out the crockpot stew guide and let me tell you, it's been amazing to come home to warm, hearty meals after a long day at work.
Impressed my guests with the delicious stews from this bundle, they loved them!
If you're looking to impress at dinner, get this. The recipes are top-notch 👌
This pack is a must-have for winter cooking. Stews are hearty and warming.
Great bundle, slightly repetitive.