SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle has been a lifesaver during the holiday season. It's like having my own personal assistant to help plan all my meals and gatherings. The stress-free planning guide is pure gold! 👌
This holiday planning system is a lifesaver. It's made my festive season truly stress-free and enjoyable!
I've always dreaded holiday meal planning, but this system changed everything for me. The comprehensive guides are easy to follow and cover every aspect of hosting a successful gathering - from menu creation to shopping lists and budgeting tips. I particularly appreciate the time-saving strategies that allow me to enjoy more moments with my loved ones instead of being stuck in the kitchen all day. It's definitely made my holidays less stressful and more enjoyable.
I was skeptical at first but now I can't imagine hosting without it. The potluck guide is especially helpful for organizing dishes and keeping costs low.
unbeatable
I was skeptical at first, but this bundle has saved me so much time! The shopping lists are amazing 👍👍👍
I've never felt so organized during the holidays! This system takes care of everything from menu planning to budgeting. And the best part? More time with family instead of being stuck in the kitchen!
I've always found holiday planning to be a daunting task, but this bundle has completely changed my perspective. The guides are comprehensive and easy to follow, offering valuable tips for every aspect of meal preparation. From managing the guest list to budgeting effectively, it's all covered. I was particularly impressed with how the guide simplifies complex tasks into manageable steps. It's been an absolute game-changer for me.
Impressive
Great structure, slightly overwhelming
This system is so much more than just a planning tool; it's like having a personal assistant guiding you through each step of your holiday preparations. The strategies provided have helped me save time and money while ensuring that every dish I prepare is delicious and memorable. Plus, the stress-free approach means I can actually enjoy the holidays instead of fretting over meals.
This bundle is an absolute must-have for anyone who feels overwhelmed by holiday cooking! It's like having a personal chef guiding you through each step, ensuring your meals are not only delicious but also budget-friendly. The potluck guide was especially useful as it helped me manage dishes and costs without sacrificing fun or flavor. I can't recommend this enough!
Hosting dinner parties used to be a nightmare for me. But with these guides, I can finally enjoy them without feeling overwhelmed.
This system took the stress out of my festive feasting.
Perfect solution for anyone who gets overwhelmed by holiday meal prep (like me). It covers every detail so you don't have to worry about forgetting anything important.
The Holiday Menu System for Easy Planning bundle deserves nothing less than five stars! It provides an excellent balance between affordability and quality - something that isn't easy to achieve when hosting large gatherings or dinners at home. This toolkit has made holiday cooking not only manageable but also enjoyable!
❤️❤️❤️❤️❤️
The step-by-step instructions in the 'Feasting Without Stress' guide are incredibly helpful - even for beginners like me!
i'm impressed how comprehensive yet simple these guides are, they really transformed our family feasts into something special.
helpful
The easy-to-follow instructions have made holiday cooking fun again. Plus, the meals are delicious!
essential
This 3-in-1 bundle has genuinely transformed my holiday season experience – from stressful last-minute preparations into organized, relaxed events where everyone can feel at home. From grand feasts to cozy dinners with close friends and family members – there’s something here for every occasion!
I'm usually skeptical about such resources, but this one blew me away! The guides are detailed yet simple to understand even for beginners in the kitchen.
I'm usually terrible at planning events, but these guides have turned that around completely. My guests were impressed by how well everything went!