SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Helpful system, minor tweaks needed
this toolkit takes all the guesswork out of organizing holiday meals. i've never felt so relaxed while hosting before.
The bundle is an absolute lifesaver for anyone feeling overwhelmed by holiday cooking. The potluck guide was especially useful as it helped me manage dishes and costs without sacrificing flavor or fun.
As someone who loves hosting but dreads the stress that comes with it, finding this toolkit was a blessing! Each guide is meticulously crafted with practical solutions that make meal prep so much easier. What stood out most were the expert advice on how to keep meals affordable without compromising quality - something I struggled with before.
recommend
I've always found the holiday season to be stressful, especially when it comes to meal planning. But this bundle has completely transformed my experience. The guides are easy-to-understand and incredibly practical - making everything from budgeting to menu creation an absolute breeze
A total lifesaver for holiday meal prep, highly recommend!
nice
The guides are super easy to follow even if you're not an expert in the kitchen like me 🙈 Now I feel more confident hosting dinner parties thanks to these tips!
great
The ease-of-use of this product cannot be overstated – even if you're new in the kitchen, these guides make everything simple yet effective! You'll find yourself creating mouthwatering menus without breaking a sweat or your bank account.
It's not just about saving money or time (which it does superbly), but also about creating unforgettable memories with loved ones 😊
Best investment for stress-free holidays. Highly recommend!
It's amazing how much difference organized meal plans and preparation tips can make during hectic holiday seasons! This system took care of everything – from crafting mouthwatering menus to managing budgets effectively – allowing me more time enjoying festivities rather than worrying over meals!
Saved me time, money and a whole lot of stress.
This 3-in-1 system has revolutionized how I approach holiday meals. From intimate dinners to grand feasts, there’s something here for every occasion
Saves time, money and sanity during the festive season.
I used the Holiday Menu System for Easy Planning for our annual family dinner, and it genuinely reduced my stress levels. The step-by-step approach in the “Feasting Without the Stress Spiral” guide helped me map everything out weeks in advance. I especially appreciated the shopping lists and budget tips. My only complaint is that some menu suggestions felt a bit traditional and I had to adjust for dietary preferences. Still, it saved me hours of mental energy.
This toolkit is a godsend for anyone hosting during the holidays! It's packed with useful tips and strategies that have saved me so much time and energy. Plus, it caters to all types of gatherings, big or small
I've always found holiday meal planning a daunting task. But this system has been nothing short of amazing! It's like having my own personal chef guiding me through every step, ensuring my meals are not only delicious but also budget-friendly.
This toolkit has made my holidays less stressful and more enjoyable. From crafting mouthwatering menus to managing budgets effectively, it's got everything covered!
Made my holiday meals a breeze. Love it!
Turned my chaotic planning into an organized dream.
I'm usually quite skeptical about such resources, but this one blew me away! It's clear that a lot of thought has gone into creating these guides - they're detailed yet simple to understand even for beginners in the kitchen like myself.
Superb