SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lifesaver
Incredibly helpful guides, made hosting so much easier.
The potluck guide in this bundle is nothing short of amazing! It takes care of everything – from managing the guest list to organizing dishes while staying on budget. I can finally enjoy my own parties without constantly worrying about logistics
It's incredible how much difference organized meal plans and preparation tips can make during hectic holiday seasons! This system took care of everything – allowing me more time enjoying festivities rather than worrying over meals!
no more last minute panic for me, this system made everything so much easier. love the shopping lists and meal plans🔥
Outstanding
I appreciate the expert advice on keeping meals affordable without compromising quality - something I struggled with before using these guides.
A must-have for all holiday hosts! Total game changer.
I've always dreaded holiday meal planning, but this system changed everything for me. The comprehensive guides are easy to follow and cover every aspect of hosting a successful gathering - from menu creation to shopping lists and budgeting tips. I particularly appreciate the time-saving strategies that allow me to enjoy more moments with my loved ones instead of being stuck in the kitchen all day. It's definitely made my holidays less stressful and more enjoyable.
Incredible resource! Transformed my holiday cooking experience.
The stress-free planning promised by these guides isn’t just marketing hype – it delivers! My last feast went off without a hitch thanks to their step-by-step instructions
This bundle is an absolute must-have for anyone who feels overwhelmed by holiday cooking! It's like having a personal chef guiding you through each step, ensuring your meals are not only delicious but also budget-friendly. The potluck guide was especially useful as it helped me manage dishes and costs without sacrificing fun or flavor. I can't recommend this enough!
Organized, but needs customization
Superior
Stress-free, budget-friendly, and time-saving – what's not to love?
I'm usually quite skeptical about such resources, but this one blew me away! It's clear that a lot of thought has gone into creating these guides - they're detailed yet simple to understand even for beginners in the kitchen.
I’ve never been more relaxed preparing for a holiday dinner party before using these guides; they’re comprehensive yet simple enough even for beginners like myself
recommend
Effective
Makes hosting easy and enjoyable. An absolute must-have!
I am really impressed with the quality of these guides. They've taken the stress out of hosting holiday dinners
Practical
This 3-in-1 bundle has been an absolute blessing this year 🙌 No more stressing over meal prep or costs.
This bundle truly transformed my approach towards holiday meal planning—taking it from stressful chaos into an organized breeze. From helping prepare grand feasts effortlessly using efficient strategies, curating perfect dinner experiences complete with shopping lists & tips; organizing cost-effective potlucks without compromising on taste or fun, it's got everything covered. Plus, the easy-to-follow guides make even a kitchen novice like me feel like a seasoned host! I can't wait to use these resources for every future holiday gathering.
essential