SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit has been a game-changer for me in terms of fashion confidence. It’s not just about clothes; it’s about discovering and embracing my personal identity through style. I especially appreciated the “Finding Fit in Nonbinary Style” guide – so helpful! However, some tips feel a little too basic for more advanced style seekers. Still, it’s a well-thought-out package with lots of actionable advice. Would recommend, but with a few minor caveats
A fantastic resource for exploring non-binary fashion. Highly beneficial!
What I love most about this toolkit is its emphasis on individuality over stereotypes or labels. Whether you're exploring queer culture through style or mastering fit in non-binary fashion, every bit of advice feels empowering and inclusive.
very informative
As someone who has always been interested in fashion, I was immediately drawn to the Inclusive Fashion Empowerment Toolkit. It's not just a guide—it's a journey of self-discovery and personal expression. The resources provided are invaluable, offering practical tips that have helped me redefine my wardrobe and style. From exploring gender-neutral looks to embracing non-binary inspiration, every aspect of this toolkit encourages individuality over stereotypes.
As someone who identifies as non-binary, finding resources tailored specifically to my needs can be challenging. This toolkit though, is exactly what I needed! From the in-depth explanation of gender-neutral fashion to practical tips on how to make it your own - every aspect was covered meticulously. What stood out most was the A Style Guide for Androgynous Fashion, which beautifully blends masculinity and femininity in perfect harmony.
This digital toolkit offers expert advice anytime you need it – making it not just informative but also super convenient!
transformative
I found immense value in this toolkit's rich content around inclusivity in fashion - each digital download offers unique insights into different aspects of modern-day dressing like non-binary wardrobes and gender-neutral outfit ideas while promoting self-love and acceptance.
This toolkit provides a refreshing perspective on what truly matters when it comes to expressing oneself through clothes—the freedom & joy associated with breaking away from traditional norms! With expert advice available anytime at fingertips thanks to these digital downloads—from finding fit in nonbinary style guides, unlocking secrets of androgynous fashion—my wardrobe feels like an extension of me now.
This toolkit is a confidence booster! It's helped me embrace my individuality
very good
This toolkit has been a game-changer for me. I've discovered styles that truly resonate with my personality and feel more confident than ever!
I love the practicality of this bundle! The tips are clear, actionable, and have helped streamline my shopping experiences.
From exploring queer culture through style to mastering fit in non-binary fashion, every bit of advice feels empowering and inclusive.
Inspiring
never felt so stylish and comfortable in my own skin, all thanks to this guide
Fashion should be an expression of one's true self—not limited by societal expectations or traditional labels—and this toolkit embodies that belief entirely! With its wide range of inclusive styles and practical tools, it has transformed my approach towards shopping and dressing up completely—I now feel confident about each piece in my closet reflecting my authentic self!
valuable
I've always felt limited by traditional labels when choosing outfits. This toolkit offers a refreshing perspective on inclusive fashion, encouraging self-expression beyond conventional boundaries.
the practical tips here are lifesavers, shopping has never been easier
I've been looking for ways to express myself through fashion without being confined by traditional norms or labels—and I found it with this toolkit! It is an incredible resource that offers everything you need to explore inclusive fashion at your own pace. Whether you're seeking advice on how to make gender-neutral fashion your own or looking for stylish outfit ideas, there’s something valuable here for everyone
it's ok
I am loving the queer fashion insights offered here; they're insightful and celebrate self-expression beautifully!
Loving the gender-neutral outfit ideas. They've truly transformed my wardrobe!