SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a busy professional constantly on-the-go, I found the Capsule Wardrobe Inspiration Bundle incredibly useful. It offers clear outfit frameworks that save me time getting dressed each morning while also reducing closet clutter tremendously. With fewer pieces but more style options now at my disposal, dressing up for work or casual outings has never been simpler or more enjoyable!
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satisfactory
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The digital guides are super helpful, especially the one on timeless elegance. 👌
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Surprisingly helpful, slightly overwhelming
Finding timeless elegance through fashion used to seem impossible until I came across this bundle
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As a busy professional, this collection has been invaluable in refining my workwear.
Revolutionary
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it's like having your own personal stylist at your fingertips!
I stumbled upon this bundle during my quest to simplify my life - and what a find it was! This 10-in-1 collection of guides and checklists covers everything from seasonal wardrobes to maternity fashion in such detail that it's like having your very own personal stylist.
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I've found the Capsule Wardrobe Inspiration Bundle to be incredibly helpful. It's simplified my morning routine and I feel more confident in my outfit choices.
wow
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The Capsule Wardrobe Inspiration Bundle has been a real revelation for me. As someone who had always struggled with maintaining an organized wardrobe, this digital bundle has made my life significantly easier. The checklists are detailed and easy to follow, providing practical ideas for every season and occasion. I particularly appreciate the inclusion of a guide for pregnancy, ensuring that even expectant mothers can look stylish without any hassle.
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The Capsule Wardrobe Inspiration Bundle is a game-changer. As someone who has always struggled with maintaining an organized wardrobe, this digital bundle has made my life significantly easier. The checklists are detailed and easy to follow, providing practical ideas for every season and occasion. I particularly appreciate the inclusion of a guide for pregnancy, ensuring that even expectant mothers can look stylish without any hassle.