SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
saw an immediate change in my cat's behavior after using the guide and checklist... amazing stuff!
i'm amazed at how AI can be used to entertain cats! never thought I'd see the day when tech and pets would mix so well together.
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I've noticed significant changes after implementing strategies from these downloads: less scratching furniture (yay!), more self-play and overall happier mood - let's face it...a bored kitty is not a happy one!
As a new cat parent, I found the digital bundle extremely helpful. The guide provided a variety of toy options to keep my feline friend active and entertained indoors. Plus, it was super easy to follow.
What a great find. The checklist made setting up a fun environment so easy.
👍👍👍
this bundle takes indoor enrichment to another level. my feline friend isn't just entertained, she's thriving indoors now thanks to these resources.
i love how comprehensive this package is - covering physical activity, mental stimulation and even incorporating tech into playtime. truly an all-in-one solution to keep your kitty happy indoors!
A unique approach to indoor cat enrichment; it's not one size fits all here!
The AI integration idea was intriguing and surprisingly effective! Cat’s playtime levelled up.
Fun bundle, wish it were shorter.
Goodbye bored cats, hello happy pet. This bundle is a godsend.
One thing that surprised me was how much fun I had setting up an engaging environment with the help of this digital download package! My cats seem happier too, always eager for their next play session!
just downloaded this bundle and wow, my cat is loving it! the variety of toys mentioned in the guide kept her engaged for hours. physical activity? check. mental stimulation? double-check.
This isn't just about toys, it's a holistic approach to indoor enrichment that really works.
The guide offers such diverse toy options - it's like an indoor playground for cats!
i was skeptical about AI in playtime but wow it really keeps them engaged.
This bundle promotes both physical activity and mental stimulation which are crucial aspects of keeping an indoor cat happy and healthy. My kitty has been so playful ever since we started following this guide!
I've seen significant changes in behavior since introducing some strategies from this pack into our routine. They’re less lazy, more playful, all without needing constant supervision from me!
the ai component of this bundle is fascinating. never knew tech could be used like this in pet care, but it really keeps our tabby engaged.
No more bored cats here! This bundle has everything you need for endless feline fun.
the checklist included in this bundle is super handy. it helps me make sure my fur baby's environment isn't just fun but also safe and stimulating.
If you're looking where to start or need fresh ideas on keeping your feline friend entertained indoors then look no further because this interactive play bundle covers everything you'd possibly need!
This digital download was exactly what I needed to keep my cat mentally stimulated indoors