SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
we're new to having an indoor cat and weren't sure where to start with toys or activities. this digital download has been such a help – no more bored kitty here!
love this bundle! keeps my cat active and mentally stimulated. so easy to follow.
The use of AI as suggested by one part of the bundle added advanced play options making each interaction unique and challenging enough to keep them interested longer than usual toys would.
this digital pack is a blessing. no more bored cats at home, they're engaged now!
wanted something easy-to-follow that wouldn’t require constant supervision...and voila! found this gem 💎 no more bored kitties in our house 👏
this 3-in-1 bundle has really enriched our indoor playtime. so much fun!
this digital bundle is a hit! our cats are engaged and we're stress-free
Love this bundle! Kept my cat entertained for hours, really promotes physical activity.
this is perfect for busy pet parents like me! with these resources, i can ensure my cat stays entertained even when I'm not home to supervise them. plus, it saves me time researching different play options.
The use of artificial intelligence suggested in the eBook really adds an edge over traditional methods of keeping cats entertained at home - definitely worth exploring if you want something different!
this is purrfect. physical activity plus mental stimulation? my kitty’s never been happier 😺
wish I had found this sooner! It’s been great for keeping our indoor cats entertained all day long.
the bundle's a hit! my cat loves the variety of toys from the guide.
Mentally stimulating AND physically active? That’s two birds with one stone right there!
Can't believe how much my cat loves the AI games from the eBook. So innovative!
my indoor cat has always been a bit of a couch potato, but this digital bundle really got him moving. the guide was full of unique toy ideas that i hadn't thought of before and it's been great seeing my furry friend so active.
My cat loves it, formatting could improve.
the best part about this bundle is its holistic approach towards cat care - physical playtime mixed with mental exercises keeps things interesting for both me and my kitty
the checklist ensures a safe environment while keeping things fun - great stuff!
this is a great resource for any cat parent. i've been struggling with how to keep my fur baby entertained but this bundle has made it super easy. love the checklist!
i was skeptical at first but wow - my cat adores these interactive games.
this is great! saves time and effort, no need for constant supervision anymore
so helpful for new pet parents like me, easy to follow and super engaging!
WOW
As a long-time cat parent, I found the digital bundle to be an excellent resource. The guide on indoor cat toys introduced me to so many new options for my fur-baby's playtime. It’s been wonderful seeing her more active and engaged.