SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For someone who always wondered 'how do i keep my cat entertained', this bundle answered all my queries! Now I don't have to constantly supervise as she enjoys her enriched environment.
Great ideas, slightly overwhelming.
so happy with this bundle, my cat's never bored anymore and it's easy to use
no more bored cats at home, they're busy exploring their indoor playground all day.
I appreciated how the guide, checklist, and eBook worked together to create a full indoor enrichment plan. My cat is noticeably more active during the day. That said, I had to read certain parts twice because the layout felt a bit dense.
The indoor enrichment checklist is perfect for ensuring my cat's environment is both stimulating and safe. It saved me so much time trying to figure out what works best for her!
I'm new to having a pet and this bundle has really helped me out. The Indoor Cat Enrichment Checklist is simple yet effective in ensuring that my home environment is stimulating for my kitten. Plus, it gives me peace of mind knowing she's safe while playing.
Really thoughtful bundle with practical advice, but I found the AI section slightly advanced for beginners like me.
The use of AI in this is revolutionary! It’s definitely spiced up playtime for us.
as a new pet parent, i found the checklist extremely useful. it helped me ensure that my cat's environment was not only fun but also safe - peace of mind right there!
The guide gave me creative toy ideas I hadn’t considered before, though I wish some sections were a little more concise.
I'm new to owning a cat, the resources were easy to follow and effective.
This 3-in-1 bundle takes a holistic approach towards indoor enrichment which I appreciate as it addresses both physical activity and mental stimulation for cats - no aspect of their well-being is overlooked.
The eBook about using AI in cat enrichment was fascinating! Never thought technology could help keep my kitty mentally sharp but now we're both learning something new every day!
my furbaby loves it, especially the variety of toys suggested in the guide
Decent ideas, somewhat basic.
This isn't just about keeping your pet entertained; it's also about their mental stimulation too!
What stood out to me was the convenience of these resources - they are easy-to-follow and save time when planning activities for my two feline friends at home.
This bundle gave me a more intentional way to think about indoor play instead of just buying random toys. The checklist keeps me accountable, and the eBook offered some surprisingly innovative ideas. A few sections felt longer than necessary, but the content itself is thoughtful, practical, and clearly written by someone who understands curious cats.
the AI aspect in the ebook? mind-blowing! never knew tech could boost cat playtime.
Used the guide and checklist, super easy to follow. My kitty's never been happier!
No more wondering how to keep my feline friend busy indoors - thanks to this.
AI for cats? mind blown. they love it.
Satisfactory
I'm new to owning a cat and this resource has been invaluable. It's all about enrichment