SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s not just about learning money basics but also applying them in real life situations
I appreciate how this bundle meets children at every stage of their financial journey. Whether they're just starting to receive an allowance or ready to make independent spending decisions, it’s got them covered!
This toolkit has given my kid confidence when dealing with financial matters. They feel empowered to make informed choices - priceless!
Got this toolkit for my little one and it's been a real eye-opener. It has simplified the concept of money management in such an engaging way, even I learned something new.
Helpful, but slightly repetitive.
My daughter really enjoys the interactive and actionable strategies provided in the toolkit. She's not just learning about money but also making smart choices right away.
👍👍
My child now thinks before spending thanks to this kit. No more impulse buys!
Really helpful for teaching kids about money, wish I had this when I was young.
🎯
💞
The checklist in this bundle helps evaluate options when faced with spending choices - so useful!
i found the ebook very comprehensive, covering everything from earning allowance to understanding savings. great resource for children!
We've started using the 'pause before you leap' guide as part of our daily routine now. My child thinks twice before making impulsive purchases, which is fantastic.
The eBook in this bundle is fantastic - breaks down complex financial concepts into simple language that kids can grasp easily. Wish I had something like this when I was their age!
the guide on helping kids pause before they leap has been particularly helpful in curbing impulsive purchases. my child is now more thoughtful about spending decisions.
As a parent, finding resources to explain complex concepts like finance to my kids has always been challenging. This toolkit is an absolute gem! It's simple yet comprehensive and makes learning about money fun for the little ones. The guide on 'Helping Kids Pause Before They Leap' was particularly useful in teaching my children the importance of considering their spending decisions carefully. Now, they think twice before making impulsive purchases!
Good start, limited flexibility.
The checklists are effective and actionable, providing easy steps for thoughtful financial decisions. Kudos on such an excellent tool.
One thing I absolutely adore about this toolkit is that it encourages children to think before making impulsive purchases - a lesson many adults could benefit from as well!
Totally appreciate how these resources empower kids to make informed financial choices! My son now confidently decides where he wants his allowance to go instead of just blowing it off on toys.
My niece used to impulse buy all the time, but after going through the guide on pausing before making purchases, she's become a lot more thoughtful about her spending. A big thumbs up
My students have benefited immensely from these resources - they've become more aware of their spending habits and are making smarter choices already.
this digital resource is just what we needed to introduce our children to money management. it's simple, engaging, and effective.
I liked the structured approach, though adapting it to my child’s personality took more effort than expected.