SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Saves so much time and reduces stress.
I’ve been using this pack for a month now, and I can say it’s definitely made planning meals easier. The kids love the meals I make, and I love how organized I feel. The grocery list guide has been a huge help – shopping is quicker and smoother. Highly recommend for anyone juggling a busy family schedule.
Kids now look forward to mealtimes. A big win!
No more last-minute scrambles for dinner ideas - this bundle has changed all that.
Life-saver for meal planning!
I'm actually saving money with better grocery list organization!
No more guesswork in meal planning, highly recommend this bundle.
This is perfect for busy parents like me. It makes shopping trips easier with organized lists. 👍
A+ in convenience and practicality
Saves time and sanity
Meal planning made easy, great for busy families!
This bundle takes all the hassle out of weekly meal planning for my kids, can't recommend enough.
If you dread grocery shopping like me, get this bundle - it’s been such help organizing everything better
This bundle is a lifesaver! With three simple guides, my weekly meal planning for the kids is a breeze. The meal checklist is my favorite – no more forgetting things at the store. It’s so easy to follow, and the meals are both healthy and tasty for my picky eaters. The grocery list guide saves me so much time too!
Finding meals that kids will actually eat can be tough, but not with these guides. Such a relief!
I love how it simplifies everything. Now, I can plan healthy meals for my kids without spending hours in the kitchen!
Mealtime used to be chaotic, but not anymore thanks to these guides. They're simple and practical.
It's not just random tips but carefully curated tools that really helped us create balanced weekly meals
This bundle is a lifesaver, love the organized shopping lists.
It definitely reduces my stress around meal prep, but I wish there were more vegetarian options included in the guide.
Makes healthy eating easy 😊
The guides are easy-to-follow and have saved me so much time on weekly meal prep. A must-have!
Saves me time and sanity every week - couldn't ask for more.
Makes cooking fun again because there's less pressure deciding what to make
Everything you need for stress-free meal prep in one place.