SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 👍 👍 👍 👍
As someone who’s always struggled with makeup, this pack has been a revelation. The guides are easy to follow and full of practical advice that I can apply in my daily routine. Less Time, Better Skin is particularly helpful - it's given me skin-friendly habits that not only reduce my makeup time but also enhance my natural glow.
finally, something that gets it! this bundle understands my need for quick, easy routines. skin-first strategies are a big plus too.
satisfied
Super helpful but slightly basic
I've just started using this pack and already I'm seeing a difference in my routine. It's made mornings so much easier!
wow, what a find! the guides are super practical and have really helped me improve my skin. no more heavy makeup for me.
I genuinely liked how streamlined everything feels. The Pre-Makeup Prep Checklist alone has saved me from skipping skincare steps that actually make a difference in how my makeup sits. The virtual try-on guide was surprisingly helpful, though I wish it included a few more brand-specific examples. Some sections felt a little repetitive, but overall it simplified my mornings a lot. I look more polished without piling on products, which was exactly what I wanted.
recommend
i'm not one to follow trends or buy endless products, so this collection is perfect for me. it's all about simplicity and real-world use.
Impressive
The Low-Effort Makeup Secrets Pack has completely changed the way I approach makeup! Now instead of spending hours in front of the mirror trying to achieve a polished look, I have smart routines and strategies at hand that fit into busy mornings without compromising results.
These digital downloads have transformed my beauty routine! Now even on busiest days, I can achieve a fresh look fast.
This isn't just about looking good, it's about feeling good too. My confidence has skyrocketed since using these guides.
wow
I've saved so much time in the morning thanks to this digital bundle. The tips are practical and really work well with my busy schedule.
helpful
Love how beginner-friendly this pack is. The pre-makeup checklist has been especially helpful.
The virtual makeup try-on guide? Genius! Finally feel confident choosing shades and styles without wasting money on products that don't suit me.
No more guesswork or wasted hours trying different looks - virtual try-on guide makes choosing styles super easy, even fun!
ok
I'm all about efficiency when it comes to beauty routines, so this collection is perfect for me. It doesn't just give you tips; it helps build confidence by teaching simple ideas you can repeat daily. Plus, the information works together as one complete system making it even more valuable
As a busy professional, I appreciate that these techniques don't require hours of my time. They're simple yet effective - exactly what I was looking for.
Great glow, needs more examples
This pack is a breath of fresh air in the world of complicated beauty routines. I appreciate how it focuses on enhancing natural beauty and promoting skin health, rather than hiding behind layers of heavy makeup. The practical guides are easy to follow and have made my mornings much smoother.