SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally, makeup made simple and enjoyable. Highly recommend!
efficient
The Low-Effort Secrets Pack isn't just another set of tutorials – it's more like having a personal guide through every step from prepping your skin to applying makeup with minimal effort for maximum impact. Plus, its focus on improving natural glow while reducing time spent on make-up application is such a game-changer for me.
This pack is a lifesaver for busy mornings. It's streamlined, efficient and makes makeup application a breeze while enhancing my natural beauty.
The virtual makeup try-on guide in this bundle has made choosing shades so much easier! No more wasting money on wrong products; now I can test looks digitally before committing to them in real life – saving both time and money!
A practical guide to achieving a natural glow in less time.
superb
Used to dread putting on makeup because of how complicated it seemed but not anymore! These secrets make it easy peasy 👌
A must-have for anyone new to makeup - it simplifies the process and builds confidence with easy-to-follow guides.
simplistic
Effortless techniques for maximum impact – exactly what I needed.
With its focus on skin-first strategies, this bundle has not only reduced my makeup time but also improved my skin’s natural glow. A win-win situation!
Simple system, minor repetition
What sets this pack apart from other beauty downloads is its emphasis on efficiency and clarity - no complex techniques or confusing jargon here! Every guide is beginner-friendly yet insightful enough for those who already have some experience with makeup. A great resource indeed!
The pre-makeup checklist ensures my skin is always ready for makeup. It's straightforward and super helpful, making my morning routine a breeze.
By focusing on real-world use rather than complex techniques, this pack has made me enjoy applying makeup again. Every guide works together seamlessly as one complete system.
brilliant
innovative
This pack has been a revelation! The focus on skin-friendly habits that reduce makeup time while improving natural glow is brilliant.
I've always been a bit overwhelmed when it comes to makeup, but this pack has completely changed that. The guides are straightforward and full of practical advice that I can apply in my daily routine. Plus, the emphasis on skin-friendly habits has improved my complexion too. Now instead of spending hours trying to achieve a polished look, I have smart routines at hand that fit into busy mornings without compromising results.
Makes makeup easy and enjoyable. Highly recommend!
worthwhile
Efficiency and clarity - this pack truly delivers on its promise.
As someone who values simplicity, these digital downloads are perfect. They provide smart routines without the need for heavy products or complicated steps.
As someone always rushing in the morning, I've found this pack to be a godsend. It offers smart routines that are easy to follow and effective. Plus, it emphasizes skin-first strategies which have improved my natural glow while reducing makeup time.