SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟🌟🌟🌟🌟 This bundle is everything I needed and more! The recipes are easy to follow, the checklists keep me organized. It's a hot chocolate lover's dream.
Pure cocoa bliss
I didn’t realize how much depth hot chocolate could have until I tried these guides. The tips on texture, flavor layering, and presentation completely changed my winter evenings. It feels like having a pastry chef quietly coaching me in my own kitchen.
Five stars, easily
Absolutely transformative experience.
This bundle turned my casual cocoa habit into a full-on hobby. I’ve experimented with spices, different chocolates, and even dairy alternatives. The checklists keep everything simple and organized, which I appreciate on busy days.
Cozy perfection in pages
I was expecting a few basic recipes, but what I got was an immersive journey into the art of chocolate drinks. The guides explain techniques clearly while leaving room for creativity. I’ve surprised friends with combinations I never would have imagined before. It feels thoughtful, well-structured, and genuinely inspiring
I can't believe how much my hot chocolate game has improved since getting this pack. My friends now beg for my homemade cocoa!
Warm, sweet, wonderful.
A delightful surprise from start to finish. The instructions are clear without being rigid, and I love the creative twists sprinkled throughout. My kitchen smells amazing every weekend now.
Rich, decadent, unforgettable.
The level of detail impressed me right away. From choosing quality ingredients to mastering froth, every section feels intentional. I’ve always enjoyed hot chocolate, but now I savor it. There’s a big difference.
Obsessed already
This 3-in-1 bundle is excellent value for money. All the guides are comprehensive yet straightforward, making it perfect for beginners like me.
I appreciate how the material balances simplicity with sophistication. Beginners can jump in confidently, while more adventurous cooks can experiment boldly. The flavor charts are especially helpful.
Cocoa dreams achieved.
What stands out most is how approachable everything feels. Even the more gourmet variations are explained in a way that makes them doable on a weeknight. It’s empowering and comforting at the same time.
No more store-bought mixes for us - we're all about these delicious homemade concoctions now 😍
Pure comfort in a cup. ☕✨
This collection brought so much creativity into my kitchen. I’ve hosted two small gatherings just to showcase new recipes I discovered here. The response from friends was overwhelmingly positive.
Short and sweet: fantastic
I love how the bundle doesn’t just give recipes but teaches technique. Understanding temperature control and texture has elevated every mug I make.
Heavenly sips await.
The eBooks in this bundle have been a godsend during cold winter nights. There's nothing better than curling up with a mug of rich, creamy hot chocolate made from scratch!