SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Simply outstanding
I hosted a cozy movie night, and this bundle became the star of the evening. The house smelled amazing, and the drinks looked beautiful served in clear mugs. Everyone snapped photos before tasting. That rarely happens at my gatherings!
I appreciate how thoughtfully this was put together. Nothing felt thrown together or generic. Every recipe had depth and character. It made me look like I spent hours experimenting, when really it was straightforward and enjoyable to prepare.
Winter perfection
This bundle completely transformed my holiday hosting experience. I tend to get anxious before parties, but having these drinks ready to go made everything smoother. Guests immediately gravitated toward the warm beverage station. The flavors sparked conversations—people comparing notes on spices and sweetness levels. I loved watching everyone customize their mugs with toppings and garnishes. It created an interactive moment that brought everyone together. Even after the party ended, I received messages asking for the recipes. That’s when you know something truly resonated. I’ll be bringing these out every winter from now on.
Beyond expectations
What I loved most was the versatility. You can dress the drinks up for a formal gathering or keep them simple for a casual night in. Either way, they deliver a comforting, heartwarming experience that feels thoughtfully designed.
I rarely leave reviews, but this deserves one. The drinks are flavorful without being overpowering, and the preparation is stress-free. It added such a cozy vibe to our snowy evening gathering. Everyone left smiling.
Absolutely charming
So heartwarming
This was the highlight of my winter celebration. The flavors are balanced and layered, creating a rich experience without being heavy. I liked that the ingredients felt familiar yet elevated. It struck that perfect balance between traditional and creative.
I can’t stop thinking about how wonderful the aroma was while everything simmered. It made my entire home feel like a holiday retreat. Guests immediately commented on how inviting it felt when they walked in.
Deliciously festive
I was pleasantly surprised by how distinct each drink tasted. Nothing blended together or felt repetitive. The range keeps things interesting, especially for larger groups where preferences vary.
Truly magical vibes ✨❄️
Cozy, creative, comforting.
I hosted a book club gathering, and these drinks set the mood perfectly. Everyone settled in with a mug and didn’t want to leave. The flavors encouraged slow sipping and long conversations. I couldn’t have asked for more.
Rich flavors, easy steps.
I love how approachable everything feels. Even if you’re not experienced in hosting, this bundle guides you toward impressive results. It made me feel confident and prepared.
Stunning presentation potential.
Every single option felt thoughtfully curated. The spices were aromatic, the sweetness well measured, and the overall experience memorable. I’ll be repeating this for many seasons.
Pure cozy bliss.
I’ve tried many seasonal drink ideas before, but this collection stands out because it balances creativity with comfort. The drinks feel indulgent without being too heavy. My guests kept going back for refills and chatting around the table like they were at a festive café. It truly brought warmth to the entire evening.
Love love love!!!
The instructions are clear and practical, making it easy to prep ahead of time. That allowed me to actually enjoy my own party instead of rushing around the kitchen. The flavors were praised all night.