SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My skin feels so ready and fresh, perfect base for makeup! 🙌
I've been on the hunt for a good skin prep bundle for a while now, and I'm thrilled to have found this one! The 3-in-1 guides are super helpful and make prepping my skin before makeup so much easier. It's like having a personal beauty advisor right at your fingertips. My skin feels smoother, more hydrated, and ready to take on any kind of makeup application – be it light or heavy. Plus, the fact that it suits all types of skins is just icing on the cake 🎂. This is an absolute must-have in anyone’s beauty routine.
my skin's never been this ready before.
Ever since I started using this skin prep bundle, my makeup glides on like a dream. My skin feels so smooth and ready for any kind of makeup application. It's definitely worth every penny! 🙌
Just got this bundle and it's already making a difference! My skin feels so prepped and ready for makeup. It's like magic in bottles, seriously! 🌟
flawless finish, every time! 👌
ok i'm not one for writing reviews but this thing deserves some praise 👏👏👏 honestly didn't think much of it when i first got it but boy was i wrong about that 😂 the guides are really detailed yet simple enough even for someone like me who's always struggled with skincare routines you know what they say don't knock it till you try it well i tried this bundle out and let me tell ya its worth every penny 💰my skin feels great after using these products they're gentle yet effective plus my makeup goes on smoother than ever no streaks or patches just pure perfection 👌
Finally found the perfect skin prep bundle! My makeup has never looked so flawless. The 3-in-1 guide is a lifesaver, making prepping super easy and effective. 💖
skin feels like a dream, love it!
No more flaky foundation days thanks to this wonder bundle. It preps my skin beautifully before applying makeup. Flawless finish every time!
so i got this amazing 3-in-1 guide system recently 😍 honestly, i wasn't expecting much but boy was i wrong! first off let me tell you about how easy it has made my life - no more confusion about what goes where when prepping my face before applying makeup 👏 secondly can we talk about how soft and radiant my skin looks after using these guides? they're simply incredible! if you're still debating whether or not to get this bundle trust me do yourself a favor and buy it already 😉
my skin feels so smooth and ready for makeup now. love it!
Amazing bundle! My skin feels so prepped and ready for makeup. 👍
Wow, this bundle really preps my skin beautifully before applying makeup! It's like having a personal beauty consultant at home. Highly recommended for anyone wanting to up their game.
wasn't sure about buying but now i am glad i did. my skin looks flawless even before applying any makeup thanks to these gems 💎
i've always struggled with getting that perfect base before applying make-up but this kit...it's magic! no more dry patches or uneven texture just smooth prepped skin ready for any look i want to create 😍
No more uneven foundation or clogged pores for me! This 3-in-1 bundle has revolutionized how I prepare my skin before applying makeup. It’s gentle yet effective, leaving my complexion looking fresh and flawless.
no more guessing games with my skincare routine before makeup application. this bundle does it all for me, love how smooth my skin feels afterwards!
So happy I found this gem! The guides are easy to follow and the results? Simply stunning. My makeup has never looked better or lasted longer.
This is definitely a must-have in your beauty arsenal! I love how comprehensive the 3-in-1 guides are—they cover everything from cleansing to moisturizing, ensuring your face is primed for any kind of makeup application. And oh boy does this make a difference! My complexion seems brighter, healthier somehow since I started following these steps religiously—not something many products can boast about if you ask me 😉 What’s more? These little wonders have made applying foundation an absolute breeze; there’s no caking or creasing anymore which used to be such an issue earlier!
wow! prepping never felt so good 😍
never thought i'd find something that actually works on my stubborn skin but here we are 😍 it's gentle yet effective in prepping the skin making make-up application super easy.
This bundle is a dream come true! My skin feels so smooth and ready for makeup application. Absolutely love it! 😍
never going back to my old routine.
This kit is amazing - straightforward steps, fantastic results! It's like having a professional makeup artist in your own bathroom.