SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packing strategies in this guide have made my hikes more enjoyable. It’s perfect for keeping your bag light yet fully equipped!
The amount of insight in this guide is truly incredible. It’s helped me refine my packing strategy, making every hike more enjoyable and efficient. I now know exactly what I need to carry and how to arrange it for maximum comfort. Whether I’m tackling a short day hike or a longer adventure, this guide has become an essential part of my preparation. 🌲🗺️👍
As a beginner, I often felt overwhelmed with packing for hikes. This guide made it so easy to know what to bring and how to pack it
No more digging around aimlessly looking for sunscreen or snacks, thanks to this handy guide's advice
I used to struggle with packing, but this guide made it so much easier. I can now pack efficiently without overloading my bag. It’s great for hikers who want to simplify their gear while staying prepared!
This guide is a game-changer for any hiker! It gave me great tips on packing light, and my pack now feels so much more comfortable
This guide is packed with useful tips! I’ve learned how to keep my pack organized and lightweight, making hiking much more fun
This guide taught me how to pack like a pro! The instructions are clear, and the tips about balancing weight and organizing gear are spot-on. I’ve never had such an easy time fitting everything in my pack while keeping it comfortable for long hikes. Every trip has been smoother, and I feel much more prepared. It’s like having a hiking expert right there with you. 🏞️👌🌟
This guide has been a lifesaver for my hiking trips! Whether I’m going on a short walk or a longer trek, the packing advice is always spot on. It’s helped me reduce weight and organize my pack so well! 🌄💚🎒
I’ve been using this guide for every hike, and it’s been so effective! It’s helped me pack efficiently, and my pack is never too heavy now
I’ve been hiking for years, but I never realized how much I was missing out on proper packing techniques until I came across this guide. The sections on compartmentalizing your gear and packing for different types of terrain were especially useful. Now my backpack is more organized, and I don’t feel weighed down by unnecessary items. If you're serious about hiking, this guide will become your best friend!
Saved so much time getting ready now that I know exactly where each item goes in my backpack
The tips on organizing my gear were exactly what I needed. I now pack smarter and hike more comfortably
The tips in this guide are essential for anyone who hikes regularly. I now know exactly what to bring and how to pack it efficiently. My pack feels lighter, and the hikes are so much more fun! 🌳🏞️😊
Essential
The smart layering technique has revolutionized how I arrange items inside my backpack - love it!
I love how simple and efficient this guide made packing for hiking. It helped me understand how to keep my pack lightweight, yet fully equipped for any adventure. The expert packing strategies make organizing my gear so much easier, and my hikes have become much more comfortable as a result. This is a must-have for anyone looking to pack smarter. 🌄🌲🎒
I’ve only been hiking for a few months, but this guide has already made such a difference in my trips. The step-by-step process on how to organize your pack has been a revelation! I used to just stuff everything in without much thought, but now I know how to pack efficiently. This guide makes packing simple, even for beginners
I’ve used this guide for a few trips now, and I can honestly say it’s helped me pack more efficiently every time. The sections on selecting lightweight gear and optimizing space in your pack are invaluable. I no longer dread packing, and my hikes are much more comfortable now that I know exactly what to bring and where to place it. Truly fantastic advice for all hikers! 🌳🏞️💡
The advice on organizing your pack is fantastic!
I’ve learned so much! The advice on gear organization and packing light has really improved my hiking experience
The detailed advice in this guide is exactly what I needed to stop overpacking and make my backpack feel more manageable. The emphasis on packing strategically really helped me streamline my load without missing anything important
Whether you’re a beginner or a seasoned hiker, this guide is perfect for making sure your pack is well-organized and easy to carry
Just finished a hike with the help of this guide. My pack was so well-organized, I found everything easily!
This guide helped me save so much time and stress when packing for hikes. The tips on keeping everything compact and well-organized are spot on. My hikes have become so much more enjoyable!