SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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This digital download collection is an absolute treasure for anyone looking to save money on their next hotel stay. The step-by-step guides are easy to follow, and the tips for negotiating upgrades have helped me score better rooms without paying more! Can't recommend it enough.
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Never thought saving money on hotel bookings could be so easy until I found this gem of a resource pack! From choosing between hostels and hotels depending upon your needs, getting expert advice through AI-powered tools...this one’s got it all covered.
Choosing between hostels and hotels has never been easier!
AI scripts worked well, formatting could be cleaner.
Scored a sweet deal with these hacks, highly recommend!
Scored an amazing deal on my hotel thanks to this bundle, highly recommend!
i'm a frequent traveler and this bundle has been so helpful. the hotel savings checklist is my go-to before booking any stay. it's saved me loads of money already!
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A must-have if you're planning a trip soon. Saved me loads of cash! 💰
wow
I appreciate having everything compiled into one bundle, but I expected more insider-style hacks. The savings checklist is organized and practical, yet a lot of the advice can be found with some independent research. It’s convenient, just not as revolutionary as the description suggests.
wish i had this before my europe trip! Would’ve saved me so much money.
Some useful tips, but nothing groundbreaking overall.
This travel hack bundle has been incredibly helpful for our backpacking journey across Europe - especially the guide on choosing between hostels and hotels. Really tailored to our needs
Loved how tailored it was to my needs as a solo traveler.
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the guide on choosing between hostels and hotels was eye-opening. never realized there were so many factors to consider when picking accommodations for different trips.