SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm usually a hostel guy but decided to try hotels for once. The guide on choosing between hostels and hotels really made the decision easy for me. Saved quite some bucks too!
love how all these resources cater to different types of travelers. whether i'm traveling solo or with family, i find something useful every time.
I travel often for work, and the AI concierge guide genuinely helped me narrow down options faster. Some of the negotiation scripts felt a bit scripted at first, but once I adjusted the wording, they worked surprisingly well.
The hostel versus hotel guide was helpful, though it didn’t dive as deep as I expected.
saved a ton on my last trip using these hacks, highly recommend!
The checklist is so practical! Found best deals every time I traveled.
I've been backpacking across Europe with my partner and we've saved so much using these hacks! The hotel savings checklist has become our go-to guide before booking any stay. And the AI scripts? They're pure gold when it comes to negotiating upgrades!
Great strategies, though some tips felt pretty familiar already.
The tips for negotiating upgrades were particularly helpful during my recent business trip - managed to impress my boss by getting us better rooms without stretching the company budget.
wow, what a comprehensive collection of travel hacks! everything from finding deals to negotiating upgrades is covered here...and then some!
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Scored a sweet deal on my last trip, thanks to this guide!
Finding affordable stays has always been a struggle until I found this 4-in-1 bundle. From finding deals to choosing accommodations, everything became easier and cheaper!
I downloaded this out of curiosity before planning a family vacation...and wow was I impressed! Not only did we manage to cut costs significantly using these travel hacks but we also got upgraded at no extra cost thanks to the negotiation scripts provided. 👏👏
I love how detailed each guide in this bundle is; they cover everything from securing cheaper hotel stays to negotiating upgrades like a pro! You can tell a lot of thought has gone into making them as informative as possible.
The thing about these guides is they're very practical and hands-on which makes them super easy to follow along with while planning your stay. Plus it's all about saving money without compromising comfort - something we can all appreciate.
this guide was different...in a good way! Loved the AI concierge part.
Just got back from my trip and wow, this bundle was a godsend! The AI concierge guide helped me find the perfect hotel within my budget. Also used one of the negotiation scripts to score an upgrade...and it worked! 😲
There’s solid information here, especially around using AI to search for better hotel deals. However, parts of the bundle felt repetitive, and I would’ve liked more advanced strategies beyond the basics.
If you want to save money without compromising your comfort during travels then this is for you! The hacks provided here have allowed me to book affordable accommodations while still enjoying my trips.
This guide is perfect for first-time travelers, found the best hostel deals!
Would love more examples for luxury travelers.
Just finished using the tips from this bundle on my recent trip, and I must say it's worth every penny. The checklist alone saved me a ton of time and money when booking hotels. A great resource for all travelers!
I've been traveling for years and still learned new ways to save money.
Saved big on my last trip thanks to this bundle.