SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slightly longer than necessary
the mindful eating guide has truly transformed my relationship with food. i've learned to savor each bite and appreciate the joy that comes from nourishing my body.
Transformed my eating habits, love the easy-to-use resources.
I'm new to mindful eating but found the guides super helpful for getting started.
The daily tracker keeps me on course and focused.
Slightly inconsistent formatting between guides
I thought it would be more structured day-by-day
The simplicity yet effectiveness of these resources surprised me – they are very user-friendly even if you’re not tech-savvy
i've been using this toolkit for a few weeks now and I must say, it's made me much more aware of what i'm eating. the daily tracker is particularly useful - keeps me accountable!
A total win!
This bundle has been instrumental on my journey towards healthier eating habits and overall improved health. Can't wait to continue seeing results!
I started using this toolkit out of curiosity and now i can’t imagine life without it. The benefits are just too good to pass up!
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The eBooks are insightful, packed with practical advice that's easy to implement into my routine.
This isn't just theory but practical tools too! love that aspect.
I expected more advanced material
The holistic approach to health is refreshing. It's not just about diet but mindset too.
i'm new to mindful eating and found this very accessible and empowering.
Enjoying every bite with intention now - such joy!
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Journey towards healthier living made simple – kudos to the creators.
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The joy I've found in mindful eating since using this toolkit is immeasurable! It’s truly transformed my relationship with food for the better