SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm not one for writing reviews but i had to make an exception for this incredible toolkit 🙌🏼 as someone who struggles with asking others for help (even when i really need it), finding this 4-in-1 bundle was like hitting the jackpot 💰it's helped me develop confidence in reaching out when i'm swamped with baby duties or just need a breather 😅 plus there's no more guilt-tripping myself into thinking i have to do everything on my own anymore 🎉 what more could any new parent ask for?
i'm usually not one to write reviews, but i had to make an exception for this toolkit... because wow! being a new dad can be tough, you know? there's so much pressure on us dads these days to get everything right from day one – feedings, sleep schedules, diaper changes... you name it. but let me tell you something: this 4-in-1 bundle has been my saving grace 😇 it taught me how and when to ask for help without feeling like less of a man or father. now i feel more confident in my parenting abilities than ever before.
Asking for help isn't easy, but this bundle makes it feel natural and empowering. A must-have resource in my parenting journey.
Absolutely loving this toolkit, it's a lifesaver for new parents! 👍👶
I can't believe i waited so long before getting this bundle! it’s made asking for help feel less daunting 😊 as someone who always prides themselves on being self-sufficient, becoming a first-time parent threw me off balance but thanks to these resources i've learnt that it's okay not just okay but important even - to lean on others sometimes especially in these early parenting stages 🍼👶 now i know how crucial it is not only for my sanity but also for creating stronger bonds with loved ones willing and eager to lend a hand 💕
💪 Confidence booster, indeed! 👶
so helpful, love it 😊
This bundle has been a real blessing, it's given me the confidence to reach out when I need it.
As a first-time dad, this toolkit is my lifesaver. It's the perfect blend of practicality and wisdom that gives me confidence to ask for help when I need it. Worth every penny! 👍
no more second guessing... priceless help!
so grateful for this toolkit! it's made communicating my needs easier and I'm much happier as a new parent because of it 😊
No capital letters, no full stops but loads of gratitude for this bundle that's been my rock in parenting.
This toolkit is a godsend! It's given me the confidence to ask for help as a new parent, and I couldn't be happier. 👍👶
Love this bundle! It's my go-to for parenting advice and support. 💕
I'm in awe of how much this bundle has boosted my confidence as a new parent. I can now ask for help with ease and assurance.
This toolkit is truly phenomenal! Each component adds value in its own unique way making the whole package an absolute gem. As an introvert by nature, reaching out used be quite challenging; however after using these tools consistently over time, asking others' assistance doesn't feel awkward anymore — rather empowering indeed! Moreover understanding different ways people could assist us as new parents (which we didn’t realize initially) has opened up avenues of support we hadn’t considered before.
This bundle is incredible - really helped me navigate the challenges of new parenthood confidently!
asked with assurance, got the help!
A real gem for new parents. Confidence restored.
i never thought i'd be able to ask for assistance so confidently but this kit made it possible! 5 stars from me 😊
Absolutely love this toolkit! It's been a lifesaver, helping me ask for help without feeling guilty or overwhelmed. Highly recommend!
i never write reviews but i had to make an exception for this one because it's just so good 😊 as someone who always struggled with asking for help this 4-in-1 bundle gave me the tools i needed not only to ask but also to do so confidently it breaks down everything in such a simple way making sure you don't feel overwhelmed plus it teaches you how important self-care is which let's face it we all need reminding of sometimes especially us new parents 😉 highly recommend!
No more hesitation in asking for help. Thanks to this amazing toolkit 👌
never thought I'd be so thankful for a toolkit, but here we are. it's been invaluable.
Never thought I'd say this but, thanks to this kit, seeking assistance has never been easier or less daunting!