SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a new dad, I'm grateful for this bundle. It's been my go-to guide in navigating parenthood. The confidence it gave me is priceless! 👍🏻
I love how comprehensive this kit is! It's not just about asking for help, but also fostering self-confidence as a new parent. Highly recommend!
This toolkit is a lifesaver! It's made asking for help so much easier. I feel more confident now, thanks to it! 😊
worth every penny... total stress reliever.
This bundle is just amazing. No more feeling lost or overwhelmed with parenthood responsibilities. Asking for assistance has never been easier. A must-have indeed!
confidence skyrocketed after using this bundle 🚀 it’s been great not feeling guilty about asking for help anymore 😊
this toolkit was recommended by my friend and boy am i glad i listened! it’s made asking for assistance less daunting and has boosted my parenting confidence no end 😊
Solid toolkit for new parents who want a little guidance on asking for help. The guides are clear and easy to digest, and the advice on babysitting support was especially helpful. I’d give five stars if it included more real-life scenarios, but the content is still excellent and gave me practical tools I could use immediately.
my go-to guide now, so helpful 😊
this is just what I needed as a new parent... easy to use and super helpful!
Asking others for help was always daunting until I got this toolkit. It's been an incredible asset, making the process simple and stress-free.
As a new parent, this bundle has been my rock. The confidence it instills in you when seeking help is priceless.
this bundle is such a blessing 😇 no more awkwardness when asking for assistance with my newborn. definitely worth the purchase.
I never imagined myself writing product reviews online until I came across this fantastic toolkit! As someone who just became a mother recently, every little bit of guidance counts and trust me when I say that nothing has guided me better than this resourceful package 💕 From understanding baby cues better to managing postpartum recovery effectively; from navigating through common newborn issues confidently to knowing exactly when & how should I seek help - everything got sorted once I started using its suggestions regularly!
you know you've found gold when you come across something that makes your life simpler yet richer ✨that's exactly what happened when i discovered this fabulous toolkit ❤️it doesn’t just offer advice, it provides a whole new perspective on parenting and asking for help. no more feeling like i'm drowning in chores or hesitating to ask my partner for assistance 🙅🏻♀️ now i can confidently seek support when needed and enjoy the beautiful journey of parenthood without the unnecessary stress 😊
so here’s the thing: being brand-new at parenting stuff can leave you feeling like you’re stranded on some remote island right but then along comes this 4-in-1 bundle like your very own lifeboat 🚣♀️ it’s got everything you need to navigate the choppy waters of asking for help and trust me, once you get the hang of it, you’ll wonder how on earth you ever thought doing everything yourself was a good idea 😅
best purchase ever. confidence booster.
i'm so grateful i found this toolkit...it's like having your own personal guide through the ups and downs of parenthood...asking for help now feels natural not embarrassing 😊.
Never knew I needed this until now! The confidence boost alone is priceless, not to mention the practical tips and guidance.
Being a fresh parent can be daunting enough without having trouble reaching out when assistance is required. This toolkit has truly been instrumental in helping me navigate through these challenging times effortlessly. What I appreciate most about it is its comprehensive approach – from pointers on articulating your needs clearly and assertively, managing expectations realistically, right up till taking care of yourself while doing so – all covered under one umbrella! With its user-friendly interface and practical tips at my disposal anytime anywhere, now I can confidently say 'I got this!' 🙌
This kit has truly simplified parenthood for me. Highly recommended!
This is a thoughtful bundle that addresses the emotional side of asking for help. I loved the tips on accepting support without feeling guilty. My tiny gripe is that I went through it faster than expected, so I feel like I might have missed some deeper strategies. Still, it gave me a great confidence boost!
🤱 finally comfortable seeking assistance.
From feeling lost and overwhelmed to now being confident in seeking assistance - this toolkit has been instrumental in my journey as a new parent. Each part of the bundle complements each other so well that they create an all-encompassing guide which is easy-to-follow yet comprehensive. The practical tips are relatable and realistic making them easy to implement even during those hectic days with little sleep. It's like having your own personal coach guiding you through this beautiful but challenging phase known as parenthood.
This bundle is a gem - always helpful!