SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit has made asking for help so much easier as a first-time mom. I feel empowered and less stressed now! Love it!
wow no words can describe how helpful this toolkit has been. makes asking for assistance less daunting and more empowering.
this toolkit has changed my parenting game completely. Asking for assistance no longer feels daunting or embarrassing.
I used to struggle with asking for help, but now I do it with ease thanks to this amazing 4-in-1 kit!
As a single dad, I was initially skeptical about how much this toolkit could really help me. But boy, was I wrong! It's not just about managing baby duties - it’s about building confidence to reach out when you need a hand. And that has been life-transforming! Now I have an amazing network of friends and family who are always ready to step in whenever required. This 4-in-1 bundle is truly worth its weight in gold!
The best thing about this toolkit? It empowers you to seek support with assurance. Absolutely worth it.
The ability to seek aid with such grace and self-assuredness that this bundle provides is remarkable. A must-have tool in any new parent’s arsenal!
The best part about this toolkit? It makes you feel confident in your parenting journey! Now, asking for help doesn't seem scary anymore.
this kit really knows what we need. the ease of asking for help that comes with it? just wow!
wish I found it sooner... stress reliever 🙏
so here goes nothing guys... just wanted everyone reading here today know about my experience with what i consider an absolute lifesaver during my initial months as mom-of-two 👩👧👦 honestly speaking sometimes things were getting too much for me but then i found this toolkit and phew! it really helped me in understanding when to ask for help, how to do it without any hesitation or guilt. now i'm more confident than ever before - as a parent, as a woman.
brought peace in parenting journey.
Really handy resources for a new parent! The step-by-step advice on requesting support made me feel more confident, and the checklists are easy to use. My only small annoyance is that I had to print a few sections to keep them handy—digital-only format can be tricky sometimes. Otherwise, very practical.
I've found peace in parenthood thanks to this amazing bundle. Being able to confidently seek help has made all the difference!
This toolkit… where do I even begin? From day one as a new parent struggling with sleep deprivation anxiety and countless diaper changes getting comfortable asking for help seemed impossible then came along this wonderful 4-in-1 bundle packed full of useful information strategies techniques that have made life easier more manageable trust me when i say it's worth every penny so don't think twice just go for it you won't regret it 🌟
I'm not one to write reviews but wow! This bundle gave me the confidence boost I didn't know I needed 😊
this bundle is truly an unsung hero in my parenting journey...i've learned to ask confidently for support when needed without any guilt...
A brilliant resource that encourages open communication and self-assuredness in parenthood. It’s made such a positive difference in my life!
The best thing about this toolkit? It’s like having your own personal coach guiding you through parenthood.
I'm amazed at the confidence boost this toolkit provides when navigating new parent territory.
no more fear of judgement when i need some extra hands now 💪 love how easy it makes reaching out feel!
this toolkit? simply empowering 👏
who knew asking for help could feel so empowering? thanks to this amazing kit, we're navigating parenthood with newfound strength 💪
Made me a stronger parent 💯
Never thought I'd say this but...this toolkit has revolutionized my parenting experience! Now, I can seek assistance without hesitation or fear.