SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you're struggling with a fussy newborn like we were, get your hands on these tools ASAP - you won't regret it.
I love how these tools make feeding time so much easier, especially during the night!
If you're struggling with a fussy newborn like we were, get your hands on these tools ASAP - you won't regret it.
Incredible!
I am beyond grateful for this toolkit! It has completely transformed the way I care for my newborn. The resources are so easy to follow, and I love that everything I need is in one place. The techniques for soothing my baby are effective and work wonders in calming them down. What I appreciate most is that it doesn’t just focus on one area—it addresses all aspects of my baby’s fussiness, from feeding to comfort
This 3-in-1 bundle has become an essential part of our bedtime routine - no more sleepless nights for us or our little one.
My baby is calmer, and I feel more confident during feeding time. The techniques are easy to follow and work so well. I’m so grateful for this bundle!
The best part about this toolkit? It works!! No more endless crying spells from my fussy newborn 👍
If you’re struggling with a fussy baby, you need this toolkit! It’s been so helpful in soothing my little one and making feeding time more enjoyable. I’m finally feeling like I’ve got things under control
Just got this toolkit for our newborn. Already seeing a difference in his fussiness, he's so much calmer now.
Every new parent should have this! Made my life so much easier with my newborn.
The products in this bundle are super effective at calming my little one down when he gets fussy.
What a fantastic resource! This toolkit has been a huge help in soothing my baby, and I love how easy the instructions are to follow. Feeding has become so much easier, and I feel much more confident. I’m so grateful! 🌼💖👶
I was skeptical at first but wow, what a relief! Our evenings are so much quieter now...
Can’t praise enough about the usefulness of each tool provided here – they’re simple yet effective methods that work like magic on babies 🚼💖
The best part about this kit? It helps me understand what my baby needs when he gets fussy - priceless peace of mind!
Every new parent needs these tools! They have made such a huge difference in our daily routine.
This bundle is amazing! My baby sleeps better and seems more relaxed during the day.
We were at our wits end until we found these resources... now we feel equipped to handle anything!
It's not often you find something that actually works for fussiness. This does, trust me on this one 😉
I was skeptical at first, but these techniques really do work! My baby is much calmer now thanks to this kit.
A friend recommended this toolkit after seeing how tired I was from dealing with night-time fussiness – thank goodness she did! 😊
fussiness used to be a huge problem in our home. not anymore thanks to these tools.
This bundle is absolutely essential for new parents. It's helped us understand and manage our baby's fussiness like never before.
As a parent, it’s easy to feel overwhelmed when your baby is constantly fussy, but this toolkit has completely turned things around. The soothing methods are gentle yet incredibly effective, and the feeding strategies have given me a sense of calm and control during those stressful moments. The support offered in this bundle is priceless, and I feel so much more at ease knowing I have a reliable resource to guide me through these tough moments