SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this product! The calm routine system has made our lives so much easier. No more sleepless nights.
We've been using this for weeks now and the results are fantastic. Baby sleeps better, which means we do too!
I’m so grateful for this system! After just a few days of following the steps, my baby began sleeping longer and more peacefully. The calming techniques were just what we needed to help our little one settle at night. I also love that the system is gentle and doesn’t feel overwhelming. It’s such a relief to have found something that works!
I was skeptical at first but this bundle truly works wonders. A must-have for every parent with a newborn.
My baby now falls asleep easily, and the calm routine makes the whole experience stress-free. I’m so grateful for the difference it’s made in our lives. 🌙✨
Love this system! No more sleepless nights. My newborn sleeps like an angel now, thank you so much!
The transformation in my baby’s sleep pattern after using this method has been remarkable. I’ve tried several sleep systems in the past, but none provided such clear, actionable steps like this one. The calm environment it promotes has helped my baby settle quicker and sleep for longer stretches. I now feel confident going into bedtime routines and can actually enjoy the evenings instead of dreading them. A must-have for new parents!
Newborn sleep? Sorted with this system! So glad we tried it out.
Bought as a gift for new parents, they've been raving about how great it is!
😴💖🌸
I wish I had found this system sooner! It’s simple, straightforward, and incredibly effective. The bundle offers everything you need to establish a calm routine that really works. My newborn has started sleeping more peacefully, and I’ve finally been able to get some rest myself. This has really improved the whole family’s sleep, and I feel more at ease every night knowing that my baby’s sleep is improving. Thank you for such a thoughtful approach!
This has been the best investment we've made since having our little one. Our evenings are peaceful again thanks to these methods
No more stress about bedtimes here, thanks to this wonderful bundle 👍
The best investment ever made! The strategies included really work wonders on my restless infant.
Fantastic resource for new parents. Sleep training has never been clearer or simpler!
Bedtime has never been so peaceful! This system has helped my newborn settle down and sleep better. I love how easy it is to follow, and it’s made a huge difference in our nighttime routine. So glad I found it!
This is a lifesaver for new parents! It's helped us establish a calm and consistent sleep routine.
As a first-time parent, I was anxious about getting my baby to sleep through the night. But with this system, the process was made so much easier. It’s helped my little one feel secure and relaxed, and I now feel confident during bedtime. My baby is sleeping soundly, and so am I. This system is a must-try for any tired parent.
The calm routine has made our lives so much easier.
The 4-in-1 bundle has everything you need for your little one's sleep schedule.
If you're struggling with your newborn’s sleep schedule, give this a try - you won't regret it!
The 4-in-1 bundle is such great value for money. I would highly recommend it to other parents.
Finally, we have peaceful nights! Couldn't be happier with the results.
Wish I had found this sooner! It takes the guesswork out of newborn sleep routines.
We were struggling with getting our baby to sleep through the night until we found this guide. Now, bedtime is a breeze!