SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am so grateful for this routine! It has transformed bedtime into a peaceful experience. My baby sleeps more soundly, and I finally get to rest too. The instructions are clear, and the methods are gentle. Absolutely worth it! 😴💖
I’m so thankful for this system! It has helped my baby sleep better and longer, and I now feel more at ease with our bedtime routine. It’s made a huge difference for us. 💤🌙
My baby was having trouble sleeping but not anymore thanks to this fantastic product.
This system is a miracle! My baby was having trouble falling asleep, and I was struggling to find something that would work. After just a few days of using this bundle, there’s been a noticeable improvement. My baby now falls asleep easily and stays asleep longer. I’m so thankful for this, and I’m finally getting some rest too!
This system is amazing, my baby's sleep pattern improved massively.
I’m beyond happy with this system! My baby is now sleeping soundly through the night, and the calming routine has made bedtime so much easier. I finally feel like I have a solid sleep routine in place. 🌟🍼
My baby is sleeping better, and I’m getting more rest too. The gentle approach really works, and I appreciate how well-organized everything is. It’s a must-have for any parent! 💤🌙
I can’t believe the difference this system has made. My baby is sleeping better, and I feel so much more relaxed during bedtime. The methods are gentle and effective. A must-try for any new parent! 😴💖
Who knew that a simple, calming routine could make such a big difference?
This is amazing! It's simplified our bedtime routine and my baby falls asleep faster than ever before.
As a new parent, I felt overwhelmed by the idea of getting my newborn into a sleep routine. But after using this system, everything changed. The combination of strategies offered has been a game-changer. My little one is calmer at bedtime, and the transition to sleep has become so much smoother. I’m so grateful for the structured approach, which has allowed both me and my baby to get better rest.
Love this bundle! My newborn sleeps like a dream now. Best purchase ever!
I was skeptical at first, but after using this system, I’m a believer. It’s incredibly effective at helping my newborn fall asleep faster and stay asleep longer. The calming routine has been life-changing, and I’m so glad we made the decision to try it. If you’re looking for a way to improve your baby’s sleep, this is the perfect solution.
I can’t believe how effective this system is! My baby used to struggle with falling asleep, but now, the routine is a dream. We both sleep better, and I’m more relaxed. Highly recommend it to any tired parent. 🌙🌟
The clear routines really help my newborn know when it's time to sleep. Absolutely love it!
this bundle saved us from countless sleepless nights... can't praise enough!!
Soothing 🌙💤
If you're lost when it comes to settling your newborn at night, look no further than here 👍
This 4-in-1 bundle was worth every penny. We're finally getting some much needed sleep!
This is simply wonderful, our nights are peaceful again 😊
I am so happy with the results! My baby’s sleep has improved so much, and I finally feel more rested too. The system is simple to follow and calming for both of us.
I've tried many methods before but nothing worked as well as this one. It's clear and easy to follow.
Sleepless nights are now a thing of the past - life saver!
My wife and I swear by this - it's given us back our sanity during those late-night feedings.
I wish I had found this system earlier! It’s been so helpful in calming my newborn before bed, and I’ve seen such a positive change in my baby’s sleep habits. The bundle provides clear steps that make bedtime easy and stress-free. I’m so happy with the results, and I feel so much more confident as a parent now that we have a solid sleep routine in place.