SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you’re struggling with your baby’s sleep, this system is a must-try! The routine is easy to follow, and it has really helped my baby settle down. I can’t believe the difference it’s made! 😴💤
This sleep routine is amazing! My baby now sleeps longer and more soundly, and I’ve finally been able to get some rest. The system is simple, effective, and has made such a positive impact. 🌸🍼
A calm routine has worked wonders for my baby’s sleep! The steps laid out in this system are so easy to follow, and it’s really helped establish a peaceful environment for my little one. What I love most is how everything is organized and gentle on my baby’s sleep needs. I have noticed fewer nighttime wake-ups and more quality rest. This bundle is a game-changer for anyone struggling with sleepless nights.
Best thing ever for new parents! The calm routine system has been a lifesaver.
Peaceful!
This bundle is amazing, it helped me establish a calm routine for my baby. Now I can finally get some sleep!
Wow! This bundle is a lifesaver. My newborn sleeps like an angel now, I'm so grateful for the calm routine system!
Love this system! Got my newborn sleeping through the night in no time. It's truly a lifesaver.
Bought this as a gift for my sister who just had her first child, she says its working miracles!
I can't recommend this enough, it’s helped us get back on track with our newborns sleeping schedule.
I've been struggling with getting my newborn to sleep and this was just what I needed. It’s so clear and easy to follow.
New mums will love this - it takes all the guesswork out of creating a calming bedtime routine 🌙
This has been a total game-changer for my family! The routine is so simple to implement, and my baby is sleeping better than ever. The calming techniques are exactly what we needed, and it’s so reassuring to know I’m doing something that’s truly beneficial for my baby’s well-being. I couldn’t be happier with the results!
Great product! My baby now sleeps like an angel thanks to these routines.
I can’t thank this system enough! My baby now sleeps soundly, and the calming routine has helped so much with bedtime. It’s easy to follow and has made a huge difference in our lives. 💖💤
The 4-in-1 bundle really helped us establish a clear sleep schedule. Our baby and we are finally getting some rest.
I’ve noticed such a positive change in my baby’s sleep since starting this routine. Bedtime is now peaceful, and I’m able to get more rest too. It’s exactly what we needed. 😴💖
What a blessing! This system helped us establish a healthy sleep pattern for our little one in no time.
✨💤💖
Newborn Sleep Made Clear with Calm Routine System truly delivers on its promise of restful nights for both mom and baby.
I’m so impressed by how well this system works. The gentle methods have truly helped my baby establish a calming bedtime routine. Now, instead of crying for hours, my little one peacefully drifts off to sleep. I also love how easy it is to follow. It’s been a huge relief for both me and my baby. I’d recommend it to any new parent looking for a practical, effective solution!
The 4-in-1 bundle has made our lives easier. Our little one now sleeps like an angel 😇.
What a fantastic routine! My baby now goes down to sleep without any fuss. The steps are so simple to follow, and I feel much more at ease at bedtime. I’m so happy with the results! 😴✨
Love this bundle! My newborn is sleeping so much better. The clear routine system really works wonders. 👍
Never thought I'd see the day when my baby would sleep through the night, but here we are. This system does wonders!