SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m so glad I found this! My newborn was waking up every few hours, and it felt like we were never going to get into a peaceful routine. Since starting this system, bedtime has been a much calmer experience. I can’t believe the difference in just a few days. It’s simple to follow, and it really works. My baby is now sleeping longer, and I’m finally getting some much-needed rest too.
This has truly been a lifesaver! My baby had such a hard time falling asleep, and I didn’t know what to do until I found this system. It’s so easy to implement, and the results have been incredible. I have a much calmer baby, and my stress levels have gone way down. We’re both getting better sleep, and I feel more confident as a parent. Highly recommend it for anyone with a fussy sleeper!
This is a lifesaver for new moms. The calm routine has made our evenings so much smoother.
I can’t express how much this system has helped us. The gentle, calming approach has made bedtime so much easier for both my baby and me. My newborn is now sleeping more soundly and waking up less often during the night. I feel more relaxed and able to enjoy those precious moments with my baby. This is a must-try for any new parent. 🌙💤🌸💖🍼
Super helpful and easy to follow. It's transformed bedtime in our house 😊
Incredible!
Sleep has always been a challenge with my newborn, but this system has truly made a difference. The calming techniques and gentle strategies have helped my baby settle down faster and sleep for longer stretches. It’s comforting to have something so well thought out that provides peace of mind for me and my baby. If you’re looking for an easy-to-follow, effective solution for better sleep, this is it!
Perfect!
This system is amazing! It’s helped my baby sleep so much better, and the calm routine is easy to follow. I finally feel like we have a solid sleep routine in place
I've tried other methods before but nothing compares to this one - it's been great at helping my newborn get into a regular sleep pattern.
Wish I had found this sooner! This system makes bedtime so much easier.
What a relief!
Totally transformed our evenings - we now have quiet nights instead of constant crying bouts 😴
This system is exactly what I needed!
This product has been amazing, our baby is sleeping better than ever before.
I was skeptical at first but it really works.