SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this whole thing feels like it was made just for me 😊😊😊 instant access means i can use these whenever i want plus everything’s beginner-friendly
I’m not usually one for online purchases but this bundle was worth it. Never realized how stress-free applying makeup could be until now.
Finally! A resource that cuts through the clutter of complicated makeup routines. This digital collection offers clear guidance on achieving effortless beauty without spending hours in front of the mirror - an absolute game changer!
A must-have for anyone seeking simplicity in their makeup routine.
satisfying
I was initially skeptical about the No-Stress Makeup Secrets Bundle, but boy was I wrong! It's absolutely fantastic. The guides are clear and easy to understand, even for a makeup novice like me. What I appreciate most is that it focuses on realistic routines and practical ideas - this isn't about turning you into a pro makeup artist overnight, but helping you look your best with minimal effort.
If you're someone who loves minimalistic looks but struggles with where to start, this bundle is your answer! It provides realistic routines that fit into everyday life perfectly while still making you feel polished and put-together.
Effective
This isn't just another generic guide; it focuses on what really matters: simplicity, speed, and effectiveness. With instant access after purchase, I could immediately dive into transforming my morning routine into something enjoyable rather than stressful.
I bought the No-Stress Makeup Secrets Bundle because I was tired of feeling overwhelmed by long, complicated tutorials. This bundle really does break things down into simple, manageable steps. The pre-makeup prep checklist has honestly improved how my makeup sits throughout the day. I especially love the quick routines for busy mornings. My only small complaint is that a few sections felt a bit repetitive. Still, it’s a solid resource for beginners who want structure without stress.
worthwhile
As someone new to wearing regular makeup, this bundle has been incredibly helpful. The step-by-step instructions make everything seem doable rather than intimidating. And since they’re focused on real-life situations instead of fancy events or photo shoots, they fit perfectly into my daily life.
This bundle has made my mornings smoother and less stressful.
As a beginner, I found this bundle incredibly helpful. It's simplified my routine and saved me so much time in the mornings.
Practical, beginner-friendly guides that fit perfectly into real life.
This collection is perfect for anyone who gets overwhelmed by complex makeup routines. The guides are clear and easy to follow, making my morning routine stress-free.
essential
I'm always on-the-go and this digital download has been a lifesaver. Now I can look polished without spending too much effort or time!
It's nice to finally have a resource focused on everyday makeup.
helpful
The Pre-Makeup Prep Checklist is an absolute game changer! It's helped me prep my skin correctly before applying any product which makes all the difference.
Saves time and reduces stress - exactly what I needed!
If you love minimalistic looks but struggle with where to start, this bundle is your answer! It provides realistic routines that fit into everyday life perfectly while still making you feel polished and put-together.
What sets this bundle apart from other resources out there is its focus on simplicity and speed – exactly what I need as a busy mom juggling work and family responsibilities every day! With these easy-to-follow guides at hand now, I feel more confident stepping out every day.
The instant access is great for last-minute prep and touch-ups.