SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this pack isn't just about clothes—it’s also about feeling empowered in your own skin at workplace...and trust me it works wonders!! Loving it ❤️
I was skeptical at first but this pack has proved its worth tenfold. My office style game is on point now and I owe it all to these amazing fashion guides and checklists!
The checklists are a lifesaver – they take all the guesswork out of outfit planning. Plus, the style guides have given me tons of inspiration!
Absolutely thrilled with this purchase! The guides have helped me create an office wardrobe that not only fits my personal style but also meets workplace standards.
This bundle is full of practical advice and easy-to-follow checklists. I love that it focuses on office-ready outfits that actually make sense for a busy workday. The only thing that slowed me down was trying to digest everything at once—it’s a lot of information if you dive in all at once. Still, worth the effort.
this is honestly one of the best purchases i've ever made for myself. it takes all the guesswork out of dressing professionally and ensures that i look put-together every single day 👌
Who knew dressing up for work could be this easy? The checklists are especially helpful, they've saved me loads of time!
Absolute value for money! The tips and tricks from these guides have completely revamped my office wardrobe - couldn't be happier with the results!
i love how effortless dressing up has become since i got this pack 🙌 not only do i look good but i also feel great knowing that i’m well put together every single day!
this bundle rocks!! before getting it, my mornings were stressful trying to figure out what outfit would be appropriate for work... not anymore!! everything’s sorted with ease now 👍👍
The guides are thorough yet simple to understand – perfect balance of information and practicality. A must-have resource for anyone wanting to enhance their professional image.
this bundle takes all the guesswork out of picking outfits. i feel confident and stylish every day now 😊
A must-have for anyone looking to elevate their office attire! The guides are comprehensive yet straightforward, making dressing up for work fun again! 💼👔👠
I really appreciate how clear and actionable these guides are—building a polished work wardrobe feels so much easier now. The checklists are especially handy for making sure I don’t forget essentials. My only minor gripe is that I sometimes have to flip between the different guides to get the full picture, but that’s really just me being a bit scatterbrained. Overall, very useful!
The guides have given me new ideas on how to mix and match pieces from my wardrobe - love it!
The quality of advice provided by this bundle exceeded my expectations greatly! It’s transformed how I present myself professionally – no longer do I second-guess my outfits, instead walking into each meeting feeling chic and self-assured.
With its practical advice and easy-to-follow guides, this bundle has taken the guesswork out of creating stylish work ensembles. 👏