SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally found something that works! No more night terrors for my little one.
used the brave nights guide with my daughter. she’s been asking for “brave” rituals every night! it’s helping her feel safe and confident. great addition to the bedtime routine!
Love this bundle! It's so practical and easy to use. The checklists are a godsend for handling my kiddo's night fears
Finally! A solution that works 🙌
Having an action plan if my child calls out at night? Priceless! Eases their anxiety right away, such peace of mind 💕
No more bedtime battles in our house thanks to these resources! We’re all enjoying peaceful nights now ☺️
Sleepless nights are history with these easy-to-follow guides.
Finally, we can have peaceful bedtimes! This bundle has been a lifesaver.
Gone are days when we panicked during our son’s night terrors; this guide gave us confidence.
The instant download feature is awesome, no waiting around. Started using it the same night and saw immediate results!
This bundle is a lifesaver. It made bedtimes peaceful again in our home!
No more searching through generic advice, practical solutions that work! 😊
the night terror checklist was a lifesaver for us. it helped me stay calm when my child was scared at night. however, the brave nights section could use more detail.
Amazing resource for helping my kiddo with night fears. The checklists are so easy to use and effective!
No more late-night wake-ups since we started using this system. So thankful!
The checklists are so helpful for managing night terrors. 👍
A practical approach for parents dealing with children's sleep issues - couldn't ask for more!
I've been using these guides for a week, and they're amazing! My kids are sleeping soundly now. 😊
With these guides, my child is sleeping soundly and I'm finally getting some rest too. It's been a win-win situation.
Practical and easy to use 👍👍
These positive bedtime rituals have been great not just for calming down but also building confidence in my little one ✨.
Last one: if you're struggling with your child's sleep issues, don't hesitate. This bundle provides comforting and practical solutions 💯
Brave Nights has changed our bedtime routine for the better. My daughter feels empowered to face her nighttime worries 👍
We've tried other methods with little success; this one actually works. Bedtime has become peaceful again.
This system has made bedtimes a breeze in our home. My son feels safe and reassured, we're all getting better sleep now 😴