SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the checklists were helpful, but some suggestions didn’t resonate with my kid. still, it made a noticeable difference in our routine. overall, I’m happy with the results, just wish there were more personalized strategies for different age groups.
This system has taken the guesswork out of our bedtime routine. Every night is peaceful now 🌟
So simple to use and super effective. My kiddo is sleeping so much better now, no more night terrors.
Instant access is a lifesaver, started using it immediately and saw results.
We've seen significant improvements in our daughter's sleep since starting these positive bedtime rituals. Highly recommend!
simple to use and totally effective, my kids are sleeping peacefully now 🙌
My son used to be scared of the dark, but not anymore thanks to these resources!
No more sleepless nights thanks to this product! It's user-friendly and works wonders.
The instant access feature really sets this apart! Being able to download everything immediately was so convenient
The Brave Nights part of this bundle is fantastic, really helped my child gain confidence at bedtime.
We've seen big improvements since starting with this system; it gives practical approaches tackling sleep issues confidently.
Appreciate the straightforward steps tailored specifically for dealing with night terrors in kids. So practical!
good, but I expected more.
this bundle is great, it's like a soothing lullaby for my child's fears.
Love this system! It’s easy to use and super effective for calming my little one's night fears.
wish i had this sooner, so helpful.
I love that these checklists are printable – makes them super easy to reference whenever needed
The 'Checklist to Soothe Kids’ Night Fears' was exactly what we needed - clear steps tailored specifically for us
Tackling sleep issues became less daunting after getting hold of this digital bundle, what relief...
The practical approach in handling night fears worked wonders for us!
Absolutely love the brave nights section. It has really helped boost my kid’s confidence at bedtime.
Bedtime battles have become peaceful nights thanks to the helpful checklists in this bundle.
User-friendly and printable resources made implementation a breeze!
Real advice that works wonders - no need to search through pages of generic stuff anymore...
The printable format makes everything so much easier 👍 My kids are finally getting restful sleep!