SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this toolkit! As someone living in a small apartment with a busy lifestyle, I’ve always been unsure about what pet would fit best in my home. This product made everything so much easier! The small-space pet checklist is really helpful. It helped me identify which pets thrive in limited spaces, and the advice was so clear and practical. I especially appreciated the low-maintenance pet guide – I’m not exactly a pet expert, so knowing which pets require less attention was a huge relief. It really took the stress out of the whole process! 🐶🐱 The checklist for choosing small-space dogs was also perfect for me. I found a dog breed that’s a great fit for my home size and my lifestyle. I feel confident in my choice, thanks to this toolkit. It’s been an absolute lifesaver, and I recommend it to anyone looking for a pet that fits seamlessly into their life and space.🌟
Remarkable
This guide really helped me choose the right pet for my home. It took into account all factors, such as space and lifestyle. A must-read! 👍
Choosing a pet can be overwhelming but this toolkit made it so much easier. I appreciate how comprehensive it is.
Great resource!
Honestly, this was such a relief to use! With my busy lifestyle, I was so worried about the time commitment of owning a pet. The low-maintenance checklist made sure I found a pet that’s simple to care for. It’s been an amazing experience so far!
💙
A great tool for anyone considering adding a furry friend to their family. It's thorough and thoughtful.
very helpful indeed
So glad I found this! The small-space dog checklist was spot on. I was able to find a dog that isn’t only great in small homes but also matches my personality. It’s honestly the easiest process I’ve ever gone through to choose a pet. Thank you!
Brilliant!
Wasn't sure what type of pet would suit our busy household, until I read this amazing toolkit! Now we have the perfect companion at home 🐶
The guide is easy to follow and super practical! However, I wish there were a bit more variety in the pet options for smaller spaces. Some of the suggestions felt too similar. But overall, it definitely helped me find the right pet for my apartment!
Loved it!
It's not just about picking any pet; it's about finding the right fit. And this toolkit helps you do exactly that – couldn’t be happier with my choice!
This was super helpful while deciding which type of pet would suit our lifestyle. Highly recommended if you’re planning on getting a pet!
Solid product, would love more examples.
What an amazing resource! It helped me choose the right pet for my home. The guide is straightforward and easy to understand.
As someone living in a city apartment, I had no idea where to start when choosing a pet. The small-space pet guide helped me understand what types of animals would feel at home in my space. The process became fun and stress-free. Highly recommend this if you’re in a similar situation! 🌟
I love it! This toolkit made choosing a pet so much easier. Highly recommend!
Thanks!
Great tool for picking pets. Made the process less stressful and more fun.
🌞
The time-saving checklists are the best part of this toolkit! I was able to quickly go through my options and find a low-maintenance pet that fits perfectly into my busy lifestyle. Couldn’t ask for anything more!
Very informative and well-organized.