SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit has made a world of difference for my anxious pup.
Just downloaded this toolkit and I'm already seeing a positive change in my pet's behavior. The practical guide to mental wellness is so insightful!
A must-have for all pet parents out there! It covers everything from environment changes to stress-reduction activities which has been perfect for our multi-pet household 😺🐹🦜
New pet owner here, found the guide very informative.
Didn't know I could use AI to monitor my pet's stress levels, really cool.
This toolkit is perfect for all pet owners. As a new puppy parent, the resources have helped me create a calmer environment at home.
Ebooks are informative and practical. Highly recommend
Last but not least, it’s perfect even if you’re not tech-savvy or an experienced pet owner like myself; easy-to-follow guides make everything simple 👍
Instant access to all resources? Yes please! Started helping my pup immediately 🐶🐶🐶
The toolkit has some good tips, but overall, it didn’t provide the full solution I was hoping for. I like the eBooks, but some of the information felt repetitive, and I was expecting more in-depth examples. The calming scent checklist was useful, but my pet didn’t seem to respond as well to the scents as I anticipated. It’s a decent resource, but I’m not sure it was worth the price for the limited content
Loved the calming scent checklist! My cat seems much more relaxed now, thanks to these amazing tips.
Love the calming scent checklist, really helps my anxious pup!
As someone who recently adopted a puppy with anxiety issues, this bundle of resources has been invaluable! I appreciate how comprehensive it is - from understanding pet emotions to practical ways of soothing them. The AI tips for monitoring stress levels are particularly fascinating and helpful
fantastic
All-in-one solution for my cat's stress issues!
Finally, an easy-to-follow resource to help soothe pet anxiety 👍
I was skeptical at first, but wow...this toolkit works wonders! The behavior modification strategies have made such a difference with our rescue dog.
The calming scent checklist was surprisingly effective for our dog’s anxiety.
👍👍👍👍👍
I've been using this toolkit for a while now and I'm seriously impressed! My dog used to get so anxious whenever I left the house, but after following the routines suggested in the Practical Guide to Pet Mental Wellness, he's much calmer. The calming scent checklist is also super handy - it's like aromatherapy for pets!
Digital downloads were easy and quick to use😊😊😊
Bought this as a new pet owner. It's been incredibly helpful!
Brought peace to our home, pets are relaxed now.
helpful
The calming scent checklist is so easy to follow and effective!