SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle has truly helped me flip my script. Mastering positive self-talk has been a game-changer for me - no more doubting myself or putting myself down!
Started using this bundle a few weeks ago and it's honestly such a great tool for improving mindset. The checklist keeps me focused and I'm seeing real positive change in my life!
But what really sets this bundle apart is the third guide - mastering positive self-talk. This has been instrumental in boosting my self-esteem and helping me overcome feelings of doubt or insecurity. Whenever negative thoughts creep into my mind, I just flip the script and replace them with positivity.
This digital download is so convenient. Got instant access to all three guides and started working on my positivity right away - no waiting at all!
this is amazing! started with clarity and stayed on track.
Good ideas, somewhat basic.
I've been struggling with negative thinking for a while now - it's exhausting. This bundle has truly made a difference in my life. The guide on positive self-talk is empowering and has boosted my self-esteem significantly. Can't recommend enough!
This is an amazing resource for anyone looking to shift their mindset. It not only taught me how to have a positive attitude but also gave me tools to maintain it daily. My favorite part? The checklist that keeps my progress focused and measurable - love ticking off those boxes!
ok
Can't recommend enough! It's not just about having a positive attitude, it's also about maintaining it every day. And these guides have given me exactly that kind of support.
brighter days ahead with this practical guide. it's all in the attitude!
This digital download is like having your own personal cheerleader always ready to help you see the bright side of things! It’s comprehensive yet simple, theory meets practice kind of approach is what makes it stand out from other resources I’ve tried before.
bright side living guide is a gem, really helped me see things positively.
Just got this download bundle and wow, it's a breath of fresh air! The guides are so easy to follow and I'm already feeling more positive. Love the instant access too - no waiting around!
This bundle is seriously helping me flip my negative thinking on its head. A big fan of 'Flip the Script', really helped me with self-doubt issues.
Love love love the checklist in this bundle! It keeps me focused on maintaining my positivity every single day
Just finished going through this bundle and wow, what a difference it's made! My mindset has totally transformed. I'm embracing positivity like never before. The steps are so clear and easy to follow.
flip the script has been amazing for boosting my self-esteem, highly recommend!
The guides are easy-to-follow and practical which worked wonders for me since I'm not much into theoretical stuffs. My favorite part was learning about positive self-talk; it's amazing how changing your inner dialogue can transform your outlook on life
Wow, what a transformative bundle! I was struggling with negative thinking and this really helped me flip the script. The guides are so easy to follow and practical too. Now, I feel much more positive every day. Plus, it's all digital which means no waiting for delivery - instant access!
The step-by-step approach in these guides is amazing, makes building a positive attitude feel achievable and not overwhelming at all.
satisfying
Love this bundle! It's transformed my mindset, so empowering and practical.
I've been using these digital downloads for a week now and I can honestly say they're making a difference. Feeling happier, healthier, and more positive every day
I’ve tried several mindset guides before, and this one stands out for being organized and practical. The 10-step checklist helped me track progress daily. Some chapters felt a bit basic, especially if you’re already familiar with personal development, but overall it’s motivating and easy to follow without feeling overwhelming.