SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These guides helped me understand how to stop negative thinking! The step-by-step process in "Wired for Joy" made all the difference in how I approach my day.
💡 This toolkit is helping me face challenges head-on, with actionable steps that make positivity feel achievable. Grateful for this resource!
I’ve tried several self-help resources before, but this toolkit is by far the most practical one I’ve encountered. I love how it doesn’t promise immediate results but focuses on sustainable, long-term mindset shifts. The "Wired for Joy" guide taught me how to reframe negative thoughts in real-time, and the "Positivity Playbook" has become my go-to whenever life feels overwhelming. I’m particularly fond of the Daily Boost affirmations, as they give me a quick mental reset, even when I’m on the go. What sets this toolkit apart from others is how it’s designed to fit into my life. It doesn’t require a lot of time but still provides meaningful results. Whether I need a mental boost or strategies for navigating difficult emotions, this toolkit has it all. Highly recommend it for anyone looking to improve their mindset over time.
The daily affirmations are so helpful. I feel more grounded and ready to take on challenges. Small but powerful changes to my mindset every day!
Love the actionable checklist in "Positivity Rewire". It's something I can refer to when I feel myself slipping into negative thoughts—super effective!
Honestly, this toolkit made me realize that staying positive isn’t about ignoring tough moments, but about finding ways to cope. Really supportive.
Perfect for busy people! ✅✅✅
The "Light in the Storm" guide helped me keep my head above water during a tough time. I can now manage stress much better. Highly recommend!
Was feeling stuck in my own thoughts and this toolkit gave me fresh strategies to break out of the cycle. The playbook is such a go-to when life feels overwhelming.
The positivity checklist is something I refer to daily. Helps me reset my mind when I need it the most
I'm already a fan of daily affirmations, but the set in this toolkit has helped me see the difference it makes to my day. It’s like a mini reset button.
Very practical!
Whenever I get overwhelmed, I turn to "The Positivity Playbook". It’s my go-to resource for when life feels heavy. Seriously, so practical!
💖💖💖💖
Positive mindset is much more than a feeling, it’s about taking small steps each day to shift. This toolkit shows you exactly how to do that!
I’ve tried many self-help resources, but this is different. It doesn’t just tell you to think positively, it gives you practical ways to make it happen.
This toolkit has been exactly what I’ve needed to change my thought patterns. I was stuck in a cycle of negativity for so long and didn't know where to turn. "Wired for Joy" gave me the tools to reprogram my mind for positivity and self-belief, while "Light in the Storm" gave me the encouragement I needed to stay positive during difficult times. The Positivity Rewire Checklist was my first go-to whenever negative thoughts crept in, and I’d use it again and again. I really appreciate the simplicity of the entire toolkit—it’s not complicated or overwhelming. It’s practical and easy to integrate into daily life. I no longer feel like I’m stuck in negative thinking, and I feel empowered to take on challenges with a clear, positive mindset.
The "Light in the Storm" section taught me to stay balanced even when everything feels chaotic. It was just what I needed during a rough patch.
I’m constantly battling with self-doubt and negative thinking, and this toolkit has truly helped me break free from that cycle. The resources provided, from the "Wired for Joy" guide to the Daily Boost affirmations, have become a key part of my daily routine. I love how each part of the toolkit is focused on real, actionable steps that I can apply in my day-to-day life. It’s not about pretending everything is perfect, but about building the emotional resilience to face challenges and stay positive through them. "Light in the Storm" helped me find hope during some tough emotional times, and "The Positivity Playbook" is my go-to resource whenever I’m feeling overwhelmed. It’s easy to use and doesn’t add pressure to my already busy schedule.
The actionable steps in the toolkit have really helped me build positive habits. My mindset has shifted, and I now handle stress way better.
For anyone struggling to stay positive or shift their mindset, I highly recommend this toolkit. The "Wired for Joy" guide gave me the foundation I needed to recognize and reframe my negative thoughts. I particularly love how the toolkit focuses on small, consistent shifts rather than overnight fixes. The Daily Boost affirmations are so easy to incorporate into my morning routine, and they set a positive tone for the rest of my day. When life gets difficult, I turn to "Light in the Storm," which offers me practical advice on how to stay grounded and hopeful during emotional or stressful times. Every single tool in this toolkit is focused on providing real support in a practical way. It’s truly transformed how I approach challenges and has helped me build emotional resilience over time.
Such a great resource! I refer to the checklists all the time and it’s a huge relief to have a tool that’s practical and focused on long-term improvement.
The positivity toolkit makes it easy to stay on track, even when life is throwing curveballs. I feel more resilient with every day.
I appreciate the affirmation prompts, though I found some exercises a little too basic for my taste. Still, it helps!
Tools for positivity, stress-free.