SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The affirmations are so much more than just words. They’ve become a part of my daily routine, and I’m more positive because of them!
So simple, yet so effective! 🙏🙏
I’ve never felt more in control of my mindset. The step-by-step process is simple and easy to integrate into daily life. Highly recommend!
I was looking for a resource that could help me create lasting change in my mindset, and this toolkit has definitely delivered. The "Positivity Playbook" became my go-to whenever I needed a boost, and the affirmations helped me get through rough patches. I’ve struggled with negative thinking for a while, and the "Wired for Joy" guide helped me understand how I could reprogram my thought patterns. What’s unique about this toolkit is how it’s designed to be used in real-life situations. The steps and strategies are flexible enough to fit into any schedule, and they’re practical, so I can apply them when I need them most. It’s not about pretending everything is okay, it’s about acknowledging life’s ups and downs while still maintaining a positive, balanced mindset.
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The "Positivity Playbook" is like my little life manual. It’s so helpful to have something to refer to when things get tough. Love it!
I love how this toolkit doesn’t sugarcoat things. It gives me real-world strategies to work through tough times instead of pretending everything’s fine. Very grounded approach!
Best toolkit for maintaining balance.
The checklist made it easy to adjust my mindset whenever I caught myself slipping. A little tool I can use to shift gears in moments of stress!
This toolkit makes it so easy to fit positive thinking into a busy schedule. No long, complicated tasks - just simple, effective tools for better mental health.
Realistic and practical strategies for positivity.
The positivity checklist is exactly what I needed. It's a reminder that I can control my thoughts and reset my day, no matter how it starts.
This toolkit has been life-changing for me! I’ve always struggled with staying positive during tough times, and the "Light in the Storm" guide helped me see that it’s possible to find hope even in the most challenging situations. The positivity checklist is now something I use daily—it’s a quick but powerful reminder that I have control over my thoughts. The Daily Boost affirmations are also a great addition to my morning routine. I’ve noticed that by implementing these tools, I feel more resilient and capable of handling stress without letting it overwhelm me. The entire toolkit is thoughtfully designed to help me make gradual shifts toward a more positive mindset without forcing it. I no longer feel stuck in negativity, and I’m excited about the long-term impact this will have on my mental health.
I can’t stress enough how helpful "The Positivity Rewire Checklist" is for those quick moments when negativity creeps in. A quick win every time!
I’ve tried many resources to shift my mindset, but this toolkit has been the most effective. It focuses on small but powerful changes that lead to lasting improvements in how I think and feel. The "Positivity Playbook" is my favorite part—it’s so practical and provides me with step-by-step instructions to get back on track whenever I feel overwhelmed. The affirmations are simple but effective, and they help me stay focused on positive thoughts throughout the day. The toolkit’s ability to integrate into my daily life has made it easy to make positivity a habit. The "Light in the Storm" guide also helped me stay hopeful during tough times, teaching me how to maintain balance amidst chaos.
If you’re looking for something that really helps you stay positive without pretending everything’s perfect, this toolkit is for you. Real, actionable steps.
Love how accessible and helpful this toolkit is!
"The "Positivity Playbook" is my new best friend! It’s my go-to guide whenever I need a little mental reset. Helps me power through any day!
Positive mindset is much more than a feeling, it’s about taking small steps each day to shift. This toolkit shows you exactly how to do that!
Finally, tools that actually work for me.
The toolkit’s practical approach has made all the difference in my life. I’ve been trying to improve my mindset for years, but nothing clicked until I found this resource. The "Wired for Joy" guide provided me with easy-to-follow steps to reprogram my mind for positivity. It helped me stop negative thought patterns before they could take over. "Light in the Storm" gave me a much-needed shift in perspective during a particularly difficult time, reminding me that staying hopeful is a choice. I also love the Daily Boost affirmations. They’re short but powerful, and they’re helping me create new habits that support positive thinking. Every part of this toolkit has been a game-changer in how I approach both big and small challenges.
The "Light in the Storm" section taught me to stay balanced even when everything feels chaotic. It was just what I needed during a rough patch.
The actionable steps in the toolkit have really helped me build positive habits. My mindset has shifted, and I now handle stress way better.
Everything in this toolkit is spot-on 🙏
Such a great resource! I refer to the checklists all the time and it’s a huge relief to have a tool that’s practical and focused on long-term improvement.