SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i didn’t realize how much my thoughts were holding me back until i went through this. my mindset is transforming and i feel more confident now
there’s something really powerful about having a clear plan to stay positive. this has kept me on track, even when things don’t go as planned
such a refreshing take on positive thinking. it’s not about pretending everything’s perfect, it’s about adjusting your mindset to make life work for you
i love that this isn't just about thinking positive, it's about changing how you handle life’s ups and downs. super helpful in my personal growth journey
Really enjoyed the daily routines. Helps to stay consistent, but would love a little more detail on handling personal setbacks.
this bundle has been so helpful to my emotional balance. i'm not perfect, but i’m definitely feeling much more confident in how i respond to setbacks
i started small and now these strategies have become part of my daily routine. it’s been incredibly helpful for staying positive without forcing it
the support for tough seasons has been invaluable for me. when life hits hard, having this bundle is like having a guide to keep moving forward
just a few weeks in, and i’m already seeing a positive shift. the little daily actions add up in such a big way
this material broke everything down so simply. i love having something to follow every day—it keeps me grounded, even when i feel overwhelmed
t’s been a great way for me to stay focused and optimistic. every time i hit a tough spot, i go back to the checklist and it helps me stay on track
what i like is that these are real, actionable steps that help me stay positive without feeling like i’m forcing myself to think a certain way
this bundle has given me more peace of mind. every tool in here has added something to my daily routine that’s kept me more calm and centered
bright side brain is hands down my favorite guide. learning how to stay calm when everything feels chaotic has been amazing for me
this helped me stop feeling like positivity is unattainable. small, simple actions that keep me focused and feeling empowered throughout the da
super helpful during stressful work situations. i keep the guide nearby and it really helps keep me on track when i need it most
Helpful, but could use more depth.
these resources were exactly what i needed. no complicated theories—just actionable tips for handling life’s challenges with a better mindset
Loving this digital bundle! The checklists are so helpful and the guides really make you think differently. It's been a great tool for my personal growth journey.
Wow, what a find! This pack has truly helped me to stay positive during tough times. Simple, clear steps - no vague advice here!
This is perfect for staying grounded under stress. I've started applying these techniques at work and it's made a huge difference :)
I'm feeling more confident already thanks to this bundle. The daily routines are easy to follow and very effective.
Great resource for anyone wanting practical tools to strengthen their mindset. I especially love the Bright Side Up guide, really helps when life isn't playing fair.
The step-by-step support in turning ideas into habits is amazing! This bundle doesn't just talk about positivity, it makes you practice it every day 👍