SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s not often that I find a product that has this much impact. I’ve always been nervous speaking in front of groups, but after going through these guides, I feel much more prepared and confident. The “Crowd Confidence Kickstart” checklist was extremely useful and helped me ensure I didn’t forget anything important. The tips on body language and projecting confidence were invaluable, but I wish there had been more advice on overcoming nerves in high-pressure moments. Still, a solid toolkit!
Confidence is key, and this kit showed me how to unlock it!
This bundle really helps you get over the mental block of public speaking. The practical tips helped me look at the whole experience differently, and now I’m able to engage with the audience without feeling like I’m about to faint.
The confidence I’ve gained from using this pack is unbelievable! Every conversation now feels like an opportunity to connect. I love how the guide broke everything down into small, manageable steps. It’s perfect for those who want to work on their social skills!
I’m usually the quiet one at work meetings, but after using this bundle, I’ve been able to speak up without hesitation. The guide really helped me understand how to present myself more confidently. It’s made a huge difference in my work life!
I went from shy to confident in just a couple of weeks!
This product has been amazing for boosting my confidence. I used to be terrified of speaking in front of others, but the guides made it so much easier to understand how to project confidence. The “Crowd Confidence Kickstart” checklist was so useful, and I felt ready every time I spoke in front of a group. The advice was practical and actionable, and I saw results quickly. I feel so much more confident now, thanks to this toolkit!
Simply awesome! This bundle prepared me for every social situation.
Not only does this bundle help you project confidence in front of groups, but it also works wonders for one-on-one conversations. I’ve found it so much easier to be present and authentic when talking to people. Definitely a tool for improving all aspects of communication!
The checklists are a must-have for anyone who gets nervous in group settings. They really helped me stay calm and organized before my speech. I felt like I could manage any situation, and the audience responded positively!
This toolkit helped me overcome nerves!
Confidence has always been something I struggled with. As a student, I dreaded group discussions and public speaking assignments. But after I purchased this bundle, I started noticing a significant shift in how I approached these situations. The “Own the Room” guide gave me simple yet effective steps to command attention, keep the audience engaged, and speak with conviction. The strategies were easy to implement and made a huge difference during my presentations. I also love the “Confident Conversations” guide, which helped me feel more at ease in everyday interactions. I used to second-guess myself constantly, but now I feel more confident in all kinds of conversations. The checklist was a fantastic way to ensure I was fully prepared and ready to shine. I’ve already used these techniques in multiple school projects, and I can confidently say that I’m speaking with more authority and self-assurance. Whether you’re looking to improve your public speaking skills or just want to have better conversations, this toolkit is perfect for anyone who feels anxious or insecure in social settings. I’m so glad I invested in it!
If you're trying to own your conversations and feel more authentic, this bundle is a great start. I’ve learned how to communicate naturally while still feeling confident. The advice was practical, and I could easily apply it in real situations.
The checklist is great, but some of the advice feels a bit basic for those with prior experience in speaking.
Having this in my toolkit has made all the difference in professional settings. I now feel like I’m in control of every conversation, whether it’s with a client or a colleague. The confidence I’ve gained is immeasurable!
Really helpful, but a bit basic.
Incredible! The public speaking tips alone made a huge difference in how I present myself. I used to avoid talking in front of a group, but now I’m excited to share my ideas and engage others!
Fantastic resource for public speaking!
Every time I prepare for an important conversation or meeting, I use the checklist to ensure I’m ready to confidently express myself. It’s like having a personal coach guiding me through each interaction!
For someone who has always struggled with speaking in front of people, this toolkit was a game-changer. The guides were easy to follow, and the checklist helped me stay focused when preparing for presentations. The tips on owning the room really boosted my confidence. It’s a perfect starting point for anyone looking to improve their public speaking skills!