SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cat's sneezing stopped after using tips from this bundle
practical solutions are what sets this apart from others, real everyday fixes that work wonders!
My pup's food allergies are easier to manage now. Great resource.
I love how comprehensive yet easy to follow this bundle is. From checklists to eBooks, it provides a wealth of information without overwhelming you. Highly recommended for pet owners dealing with allergies!
Helpful bundle, slightly repetitive.
If you're feeling frustrated or confused about your pet's allergies, get this bundle ASAP! The resources are expert-backed and offer actionable advice that will make things much easier for both you and your furry friend
I bought this after feeling overwhelmed by conflicting online advice, and this bundle brought clarity and structure. The ingredient breakdown was especially eye-opening. My only hesitation is that I expected more visual aids like tables, printable planners, or quick-reference sheets. It’s informative and thoughtfully written, but adding more interactive elements would make it even more user-friendly.
Bought the download for my sneezing cat and wow, what a difference. Highly recommend!
love this bundle! the pet-safe cleaning product checklist is a must-have for all pet owners.
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absolutely love the pet safe cleaning list, my dog's allergies have improved so much!
Allergies don't have a chance against this 5-in-1 download! Comprehensive yet simple guides make managing them a breeze
Just downloaded this bundle and it's a wealth of knowledge! The checklists are so straightforward, making managing my dog's food allergies easier than ever. No more guesswork for me.
wow, understanding pet ingredients ebook is enlightening. never knew what i was feeding them before.
i've always wondered why my cat can't stop sneezing, now i know thanks to this toolkit!
The bundle does a good job of walking you through allergy basics without making you feel inadequate as a pet owner. I appreciated the supportive tone and the clear explanations. However, I noticed that some of the guidance feels intentionally broad, probably to suit different pets, which sometimes left me wanting more tailored examples. It’s definitely helpful, just not ultra-specific for unique or complicated allergy cases.
this bundle is perfect for anyone who wants to better understand their cat's sneezing fits. super helpful info.
😍
Great resource for managing pet allergies, super easy to follow!
I used to be so overwhelmed dealing with my cat's constant sneezing but not anymore! Thanks to the guide on why cats can’t stop sneezing, I finally understand what's going on and know how to help her.
i appreciate how comprehensive and easy to follow this bundle is. makes managing allergies less stressful
Practical solutions to everyday allergy problems—I'm now confident in keeping my pets healthy!
These checklists are so handy. I feel confident about choosing safe products for my pets.
Informative, but too general.
The cleaning products checklist is a godsend, keeps my pets safe from harmful chemicals.