SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this styling kit, and I can’t believe how much it has transformed my hair routine! As someone with medium-length hair, I’ve always struggled to find quick, stylish looks that suit my hair type. This kit has completely changed that. The “Medium Magic Hair Checklist” has been a lifesaver, offering step-by-step guides that make it so easy to recreate beautiful styles, whether I’m heading to work or out for a night with friends. What I love most about this kit is how well-organized it is. The instructions are clear and easy to follow, and there’s a perfect mix of casual, everyday looks and more polished styles for special occasions. I’ve already tried several new looks, and each one has turned out amazing! The best part is, these styles stay in place all day, and I don’t have to worry about my hair losing shape halfway through the day. The expert advice is also a huge plus. It’s so nice to have professional tips at my fingertips to ensure I’m using the right techniques for my hair type. I can now confidently style my hair without frustration, and it’s saving me so much time in the morning. Overall, this kit has been worth every penny! If you want to elevate your hair game and simplify your styling process, I highly recommend giving it a try. My hair has never looked better!
Absolutely amazing, my hair looks fantastic!
🤩
Just bought this kit and it's like a magic wand for my hair! Turned my usual meh into WOW! in minutes. I'm thrilled with the results! 🤩
I really liked the guides, especially the tips for medium-length hair! The step-by-step instructions make it easier to follow along. However, I wish some of the styles were a bit more unique or modern. Great for a beginner, but I was hoping for more variety in the looks.
This kit has made styling so much easier and faster. Now I can sleep in AND have fabulous hair.
Great variety of styles, highly recommend!
My friends keep asking me where I’m getting my hair done – little do they know I’m just following these awesome guides! 😎
Incredible!
My co-workers keep asking if I've started going to a salon before work 😂
So fun, loving my new looks!
OMG, where has this been all my life? With these tutorials, even someone as clueless about hairstyling as me can achieve stunning looks!
I have short hair, and finding flattering styles that actually fit me used to be a struggle. This kit changed everything! The tips are spot on. 👏
I feel like a pro stylist now! The guides are so easy to follow, and I’m amazed at the different looks I can create with just a few tools.
Every time I style my hair using this bundle, compliments come pouring in 💁♀️💖
Phenomenal!
If you're tired of the same old hairstyles day after day (like me), then trust me - you NEED this kit!
I was always trying to find the best short hairstyle for my face, and this kit gave me exactly what I needed. So glad I found it! My hair has never looked better.
The best part? You don’t need any fancy equipment or expensive products; just follow along with the guides and voila – instant glam!
💖💖💖
Been using it for weeks now and still discovering new styles that make heads turn wherever i go 👏👏👏
I love how this kit breaks everything down. It takes the overwhelm out of styling, and I’ve been getting more compliments than ever. Worth every penny!
Incredibly helpful, loving my hair again!
This digital bundle is everything, ladies! It’s got all you need to transform your locks from drab to fab. No more bad hair days for me!
I’ve been trying out these digital guides and they’ve been so helpful for my short hair! The “Ultimate Guide to Short Hairstyles” is amazing, but I wish there were more options for styling with volume. Overall, it’s great and very informative, just needs a little more variety in styles for my taste.