SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m amazed at how much easier it is to achieve a polished look now, and I don’t have to run to the salon every time I want a new style.
I never thought learning new hairstyles could be so fun until i got hold of this digital bundle...it's literally transformed how i do my hair everyday!! :)
wow wow wow!!! who knew there were so many ways to style my hair...this kit has opened up a whole new world for me and i’m loving it! 😍
Great product! My hair is on point!
As someone with fine hair, I was always looking for ways to add volume and style without overcomplicating things. This kit helped me do just that! Simple, effective, and my hair looks fab.
👏
I never thought I’d be able to style my medium hair this easily. I’ve followed all kinds of hair tutorials before, but this one really works. I’m hooked!
Amazing result
Quick, easy, and stylish - what more could you ask for?
This isn't your average styling guide; this is a treasure trove of hairstyles that are practical AND gorgeous. I'm seriously impressed!
This kit definitely makes styling hair much easier, but I have a medium length cut, and I was hoping for more variety in styles that work for my specific hair texture. The guides are good, and I love the easy-to-follow steps, but I wish there were more tailored options. Still, I’m happy with it overall!
✨✨✨✨✨✨
I used to struggle with finding new ways to do my hair but not anymore thanks to this amazing kit...it's literally changed my life!
🌟🌟🌟🌟🌟
Can't believe how much time I've saved in the mornings since getting this digital bundle. More sleep + great hair = happy me 😀
I love the idea of digital guides – no more waiting for deliveries. I started experimenting immediately, and it’s been so much fun. Highly recommend for anyone wanting to learn new, easy hair tricks!
The step-by-step instructions are super easy to follow even if you're all thumbs when it comes to hairstyling (like yours truly).
I love how easy it is to navigate through the guides, but the hairstyles could use some refinement. I feel like the tutorials work well for everyday looks, but I expected some more sophisticated styles that require less time. The tips are simple to follow though, so I’d still recommend it for basic styles.
From buns and braids to waves and curls, there’s something for everyone in here…i’ve been having so much fun trying out all these new looks!! 💃💃💃
💖💫✨
this kit has made doing my hair so much easier...and dare i say fun? never thought i’d see the day lol 🤣
Outstanding!
Absolutely love it
This has been a great purchase for me! It’s super easy to follow, and I love the quick, daily styling tips. My medium hair has never been so manageable. The only downside is that a few of the styles seem dated or too basic. Would love a few more trendy options. Still, totally worth the buy!
😍