SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I downloaded this and started experimenting right away! The step-by-step guides are super helpful, and I love how easy it is to try new styles. I’ve got long hair, so finding new looks that actually work for me is amazing. Definitely recommend this if you want a little hair transformation without the salon price. ✨
The tips are helpful though, especially for beginners. I’ve tried a couple of new looks and they worked well. It just would’ve been great if there were more creative options for long hair.
Brilliant!
Short hair can be tricky, but with these guides, I feel like I’ve unlocked a whole new world of possibilities. The expert advice makes a HUGE difference.
Nice kit, just wish it was more interactive.
Remarkable!
👍👍
it’s amazing how quickly I can go from drab to fab with these easy guides. 😊
I'm in love with the variety! I'm rocking a medium-length cut and the "Medium Magic Hair Checklist" has been my go-to for new styles every week. Easy, fun, and I feel so confident with every look. Totally worth it!
The guide is well-organized and very helpful, especially for someone with a busy schedule. I’ve been able to try out several hairstyles that are super cute, but the only issue is that some of them don’t hold up as well throughout the day. Maybe more tips for styling long-lasting looks could be helpful. Overall, a good product though!
Absolutely love it!
amazing
💯💯
Super useful but takes practice
I’m not usually into digital downloads, but this was such a great experience. The instructions are clear and super helpful, and I love how I can pull them up on my phone anytime.
nice
This bundle has completely changed how I style my short hair! 😍 I was always unsure what would suit me, but now I have so many trendy styles that work with my face shape. I feel like a different person every time I try something new!
Overall helpful, but could use more short hairstyles
Okay, I wasn’t expecting to love this as much as I do. I’m usually terrible with hair, but the guides are so well thought out. I’m finally mastering my hair at home. 🙏
👌
WOW! I thought I was pretty good at hair, but this guide has really upped my game. The tips are so practical, and it’s easy to follow along. I can’t wait to try every hairstyle!
👏🎉
Love it, just needs more variety
I really enjoy this styling kit, but I do feel like it could include more advanced tutorials for women with longer hair. It’s easy to follow, and I appreciate the expert advice, but some of the styles feel a little too basic. I would’ve loved to see more glamorous or intricate options. However, it's still useful for daily wear!
As a busy mom, I don’t have time for complicated styles. This kit has been a game-changer. The quick and easy instructions help me style my medium-length hair in no time.