SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Essential for globetrotters! 😎
Instant access to all resources - super convenient.
Can’t stress how important it is to have your documents in order before traveling, and this checklist was perfect for that! I even printed it out to make sure I didn’t miss anything. Losing your passport abroad? It sounds scary, but this guide gave me a clear path forward. I actually feel ready for anything now!
No more sleepless nights worrying about lost passports or insurance mishaps, peace of mind at last!
I appreciate the specific actionable advice given.
necessary
Loved the checklist, ensured I didn't forget anything for my trip.
The document checklist is a lifesaver! I'm always worried about forgetting something important, but not anymore.
recommend
Instant access to these resources? Yes please! Great for last minute trips.
No more worrying about unexpected costs during vacations thanks to their thorough explanation of travel insurance terms... Feeling fully prepared now!
No more panic attacks about losing documents while traveling 🙌
This digital bundle really helped me feel prepared for my trip! I didn’t realize how important it was to have a checklist for all my documents until I used this one. I could easily make sure I wasn’t forgetting anything. The travel insurance section also made me feel more confident when buying my policy. Highly recommend it to anyone who’s worried about unexpected travel issues!
The survival guide is incredibly detailed, really helped me out!
Lost my passport once and it was a nightmare. This bundle's guide made me feel more secure about traveling again. 👍
No more travel insurance confusion, it's all clear now.
The lost passport survival guide has been a game-changer for me 🙌 Really well explained steps on how to handle such situations
Instant access is fantastic! Downloaded the guides right away - ready for any adventure now 🌍
The travel insurance guide in this pack is really comprehensive. It helped me understand the fine print and avoid unexpected costs.
If you're planning your first international trip like me, get this bundle. It’s a confidence booster!
Checklist made sure I didn't forget anything important.
Travel insurance used to be so confusing! The guide in this bundle made it simple to understand. No more unexpected costs on trips.
Helpful, though some sections could be clearer
No more travel stress, everything's covered in here.
Ok, so I didn’t think I needed a guide for losing my passport, but let me tell you, it’s a nightmare when it actually happens! I lost mine halfway through my trip, but this guide told me exactly what to do. I was able to get it sorted quickly, thanks to the clear advice. The travel insurance info was great too! I feel so much more informed about my coverage now.