SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
absolutely love this bundle, so easy and quick to make delicious dinners!
Just downloaded this bundle and I'm already in love! It's perfect for those days when you're tired from work but still want to prepare a hearty meal. The 30-minute comfort food checklist is my go-to guide now, it has so many delicious dishes that are super quick to make.
👌
perfect for me as a busy student, meals are ready in no time.
I've been using these guides for about two weeks now and they have seriously changed how I approach dinner time. No more stress or complicated recipes, just simple, tasty meals that everyone enjoys.
What sets this bundle apart from other resources I've tried before is its focus on low-effort comfort dinners under 30 minutes. As someone with a busy schedule, this practical solution has made my life easier without compromising on flavor or quality of meals.
wow! such variety in recipes, never bored of dinner again.
The Quick and Tasty Vegetable Soup guide was surprisingly impressive! Who knew vegetable soup could be so flavorful? Plus, it's light on effort which makes cooking even more enjoyable.
The digital downloads are straightforward with minimal ingredients required - exactly what I needed as an amateur cook! The steps are easy to follow too, making cooking less intimidating and more fun :)
these guides are super straightforward. cooking has never been easier
Instant access after download means you can start cooking right away - no waiting around! This feature alone makes the purchase worth it because convenience really matters when you're short on time.
dinner is now my favorite part of the day thanks to these fast comfort feasts!
If you enjoy home-cooked meals but don't have much time or energy to spend in the kitchen, this bundle is for you. It's a great way to prepare comforting meals with minimal effort - just what I needed!
This bundle offers such a great variety of comforting recipes; there's something new to try every day! From soups to feasts, each dish is easy-to-make yet incredibly satisfying.
I love how straightforward everything is, but I did need to add extra seasoning to suit my family’s tastes.
i appreciate the instant access. downloaded and started cooking immediately 👍
just downloaded this bundle and i'm already in love! the recipes are so straightforward, even a cooking newbie like me can follow. made the vegetable soup yesterday, it was light yet packed with flavors. definitely recommend for anyone who's short on time but still wants tasty meals.
i highly recommend these guides for anyone who loves good food but doesn't want to slave away at the stove. every dish i've tried so far has been super satisfying.i'm honestly impressed by how accessible these guides are; whether you're experienced or new to cooking doesn't matter here – everyone can whip up delicious meals easily!if there's one thing that stands out about these digital downloads its their emphasis on low-effort comfort dinners under half an hour...plus instant access after purchase? just brilliant
never thought I'd say this but cooking has become fun thanks to these guides. each recipe is simple and delicious making dinner times something i look forward to now
tasty meals without spending hours in kitchen? yes please!!
no more stress over what's for dinner. this bundle is a real time saver.
just downloaded this bundle and i'm already in love! the recipes are simple yet delicious, perfect for a quick dinner after a long day at work. no more spending hours in the kitchen for me!
The recipes are genuinely quick and comforting, though a few felt a bit basic for someone who cooks regularly.
as a busy parent, these guides have been incredibly helpful. they fit seamlessly into my hectic schedule and the variety of dishes keeps dinner time interesting
The easy-to-follow guides are great, even I could make these dishes!