SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The checklist was surprisingly fun and useful. I never thought of matching my kid's interests to offline activities like that! It opened up a whole new world of creativity for them. ❤️
absolutely love this bundle! it's helped my kids explore new hobbies offline, really engaging stuff!
Got this for the kiddos and they're having a blast. Really encourages creativity.
Thumbs up👍
Fantastic value for money considering how many different activities are packed into one single product 😊
It's amazing how much more curious my kids have become since using this! Definitely worth trying out.
cool
Bought it on a whim and I'm so glad I did! The kiddos can't get enough of these offline hobbies 🚀
We’ve been using this system for a couple of weeks, and wow – what a difference! It’s made such a positive impact on my kids' attitudes toward offline hobbies. They now have projects they’re excited about instead of just looking for something to do on a screen.
excellent
The advice on reducing screen time was spot-on. It gave us practical ways to encourage offline play, and the activities have been a huge hit with my kids. They actually look forward to it now!
splendid
If you want your children to learn while having fun, look no further than this package – it’s brilliant!
No better way than this 3-in-1 pack to encourage engagement among your young ones minus any gadgets involved 💯
Reducing screen time was such a challenge, but these strategies made it feel effortless. My kids now enjoy reading, drawing, and even outdoor adventures. It’s incredible to see them so focused on something other than their devices!
I am so thrilled with this!
This is such a great way to bond with your kids! We’ve started doing activities as a family, and it’s been amazing. The resources are perfect for getting kids excited about trying things like gardening and cooking. 🌱
I'm impressed by how well thought out each activity is. My kids can't wait for what's next!
I absolutely love this system. It’s made it so much easier to engage my children in activities that don’t involve tech. They’re doing things like journaling, cooking, and even outdoor challenges now! So proud of them!
The offline fun system is a blessing in disguise - my children are now exploring new hobbies with enthusiasm 🎉
captivating
Wow, just wow! We’ve tried countless things to reduce screen time, but this bundle is the first that’s been both effective and fun. It’s helped my kids rediscover the joys of creative offline play. 🎨
great
I have a toddler, and finding activities that engage him without screens can be tough. But this bundle has been a lifesaver! The activities are perfect for his age, and he loves the hands-on ideas. It’s been fun to watch him grow.
📚💡