SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The step-by-step guidance simplified decision-making, even with little money upfront 💰💰💰
impressive
This pack met me where I was at - late night research sessions included.
I was hesitant at first but decided to give this pack a go...best decision ever! The step-by-step guidance makes decision-making so much easier; you're not just reading—you're applying what you learn right away. Can't wait to close on my first investment property deal soon!
This pack was perfect for this side-hustler. Now I'm confident in property investment.
informative
I was so overwhelmed before, but this starter pack is really helping me understand the process without any complex jargon.
Moved from curiosity to action, thanks to this.
The strategies tailored for buyers with little money to invest upfront have been super helpful. Highly recommend!
The combo of education and action in one place is just brilliant! You're not just learning—you’re applying.
useful
This is ideal for someone like me who's just starting out with limited funds. It offers strategies tailored to my situation which I find very helpful.
I've been researching late at night, trying to avoid mistakes. This pack meets me where I am!
I found this starter pack helpful as I’m new to real estate. The guides were easy to understand, and the checklists were a great way to stay organized. However, I wish there were more real-life case studies to illustrate the concepts better. It’s mostly theory with minimal examples. Still, it gave me the confidence to move forward, and I’ll definitely revisit the material as I continue my journey
Loved the step-by-step guidance, made decision-making so much easier.
ok
Love this pack! The clear, jargon-free explanations helped me understand the property acquisition process. It's perfect for first-timers like me.
I was feeling lost about buying investment properties but now I feel confident after using these guides/checklists
Bought it yesterday and started right away thanks to instant digital access. So far so good!
The resources in this pack meet you where you're at – whether that's researching late at night or planning your first deal. They've helped me avoid costly beginner mistakes and build confidence before making my purchase.
No more guessing or overthinking for me! This bundle provides a clear roadmap which I can follow at my own pace 🙌
Digital access was instant, got started right away! Love the convenience 👍
I was lost before but not anymore - clear explanations all around!
Helpful, but could be longer
I was feeling lost about starting property investment, but this starter pack has been a lifesaver. It's perfect for beginners like me who don't have much money to invest upfront. Now I feel confident in taking my first steps.