SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After a rough night of tantrums over screen limits, I decided to try this, and wow—what a change! My kids are now so much better at winding down before bed, and there’s no more screen-time drama. 🛌✨
this guide has really opened up conversations between me and my kids about tech usage...it’s all so much easier now 😁
🌟🌟🌟🌟🌟
It used to be such a hassle getting my kids to unplug before bed, but now they’re asking me if it’s time for a screens-off moment. I never thought I’d see the day! 🌙💤
highly effective
I think the product is really good. However, there were a few moments when I felt like the advice was too simplified. Still, I’m happy with the results, especially with bedtime routines. The overall structure is easy to follow and implement.
I love how it's helped my kids understand why limitations are important.
I was seriously struggling with tantrums over limiting screen time, but this helped me handle them with way less stress. I feel like I can finally set boundaries without it turning into an all-out war. 🙏
💯💯
This bundle is amazing value for money – three comprehensive guides that have improved our family dynamics around technology use 👍
🌟🧠
this is really good! it's helped my family understand the importance of balance when it comes to screens. definitely worth getting!
🎯📚
Love the ideas, but implementation took longer than expected.
🙏
incredibly helpful 🎯
This guide is a lifesaver for our family. It’s simplified managing screen time for the children and reduced arguments at home.
😍
brilliant guide 👍
I can't believe how simple it is to talk to my kids about screens now! The tips on setting healthy limits without guilt have really made a difference in our house. The drama is gone, and it’s actually been fun learning together.
Helpful, but a bit too basic.
This guide is simple yet effective - just what we needed to manage our kids' gadget use better.
worthwhile
The strategies for dealing with screen time tantrums really work! Before, I felt powerless against those fits, but now I’m calm and in control. Definitely recommend this for parents struggling like I was.
worked miracles for us ✨