SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My kids would stay up on screens way too long, and I couldn’t get them to stop. Now they look forward to their screen-free time, and we’ve been sleeping SO much better! 😴
Incredible!
Before this, I thought tantrums over screen time were just part of the deal. Nope! Now I know how to navigate those moments, and I don’t feel like I’m fighting with my kids every night.
💡
These strategies have truly taken the drama out of screen time! I can talk to my kids about screens without feeling like I’m lecturing or fighting. And they’ve been sleeping through the night like champs!
Amazing tips, but would love more variety in suggestions.
I can't believe how much these guides have changed our household. Less arguments about screen time now!
💫🔥
I was doubtful at first but honestly, seeing the change in my kids’ attitude towards gadgets made me believe in its effectiveness 🤩
Brilliant!
The best part of this bundle? The communication tips! We're having better conversations about screen usage now.
so practical
A great tool if you're struggling with your child's online habits. It has helped us create healthy digital routines.
🙌
Bought this as an experiment… turned out to be one of the best decisions ever! My kids’ tech habits are way healthier now 😊
outstanding
With this 3-in-1 guide, I've been able to teach my children about responsible device usage - so grateful for that.
I can’t believe how easy it’s been to cut down on tantrums related to screen time. This is a must-have for parents who want to set limits in a way that’s respectful and effective. 👏
Good content overall, though some strategies felt repetitive.
These simple tricks have made all the difference. Now my kids are totally fine with unplugging before bed and, dare I say it, even look forward to it! Plus, no more bedtime tantrums.
superb
So grateful for these strategies! My kids went from throwing tantrums to actually agreeing to turn off the screens. Parenting feels a lot easier with these tools in hand! 😎
impressive
The bedtime tips are a total game changer! No more struggles to get the kids to sleep. Now it’s a smooth, peaceful transition to bedtime every night. I’m loving this!
excellent